Michael Brandon Guzman
Columbia
Summary
Motivated Police Officer committed to serving and protecting citizens from crime and dangerous activities. Extensive conflict and crisis prevention training. Specializes in de-escalated situations to provide optimal outcomes for all involved individuals. Recognized for high productivity and efficient task completion. Skilled in critical thinking, emergency response, and law enforcement techniques. Excel in communication, teamwork, and adaptability, ensuring effective interaction with community members and colleagues alike. Focused law enforcement professional offering a proven history in fostering public safety and awareness through consistent patrol efforts and security details for community events. Seeking a role in which integrity and commitment to safety will provide community enrichment and continuous public safety.
Overview
8
8
years of professional experience
Work History
Police Officer
Metropolitan Police Department
Washington
01.2024 - Current
- Saved time through effective emergency issue resolution.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Responded to emergency calls for service and provided assistance as needed.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
Customer service
Post Exchange-Fort Meade
11.2023 - Current
- Greeted customers and provided superior customer service.
- Developed customer service procedures, policies and standards for customer service department.
- Provided customer service assistance when requested.
- Operated cash registers and provided customer service.
- Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
Military Police
United States Military
06.2017 - Current
- Supervised shift personnel by providing guidance on proper investigative techniques.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Led diverse training simulations to prepare teams for combat and emergency situations.
Front Desk
Bowlero
03.2019 - 08.2019
- Handle customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference them at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Education
BA - Criminal Justice/Sociology
Mount St. Mary University
Emmitsburg, MDSkills
- Marketing
- Incident report writing
- Emergency response
- Project Management
- Budget Planning
- Communication
- Problem-solving
- De-escalation techniques
- Conflict resolution
- Community engagement
- Record keeping
- Regulatory compliance
- Bilingual communication
- Team leadership
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Police Officer
Metropolitan Police Department
01.2024 - Current
Customer service
Post Exchange-Fort Meade
11.2023 - Current
Front Desk
Bowlero
03.2019 - 08.2019
Military Police
United States Military
06.2017 - Current
BA - Criminal Justice/Sociology
Mount St. Mary University
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