Michael Brooks
La Plata
Summary
Dedicated healthcare dispatcher with over 20 years of experience in patient transport and operational training. Proven track record in managing communication and resolving service-related issues, ensuring compliance with safety regulations while enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Dispatcher/Driver/Healthcare Customer Service Representative
Bebe Hospital
Lewes
06.2002 - 09.2023
- Coordinated scheduling of transport vehicles for timely patient transfers.
- Facilitated communication between medical staff and transport services to ensure seamless operations.
- Transported patients safely within hospital premises and to external appointments.
- Assisted medical staff in loading and unloading patients and equipment.
- Communicated effectively with hospital personnel regarding patient transport needs.
- Followed established routes to ensure timely arrival for patient appointments.
- Monitored traffic conditions to adapt routes for efficiency.
- Delivered patient-centered customer service during transport, enhancing overall patient experience.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized dispatch software to track and assign resources effectively.
- Trained new dispatchers on operational procedures and software use.
- Ensured compliance with safety regulations and company policies.
- Adhered to company policies and procedures related to safety and security standards.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Skills
- Patient transport coordination
- Route optimization
- Dispatch software
- Compliance management
- Healthcare training
- Customer service management
Timeline
Dispatcher/Driver/Healthcare Customer Service Representative
Bebe Hospital
06.2002 - 09.2023