Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Busch

Baltimore,MD

Summary

NICET III certified Low Voltage Service Manager at VSC Fire & Security with a proven track record in team leadership and customer service excellence. Skilled in technical troubleshooting and employee training.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.

Highly motivated with 20 years of experience.

Excellent communication skills with proven history of effectively collaborating across all organizational levels.

14 year fire alarm technician, including fire alarm service, fire system start ups, system programming, final check outs and

conducting alarm and sprinkler inspections.

Notifier- advanced network and DVC certified.

6 years experience estimating alarm deficiencies and service repairs. Required to locate and purchase the correct parts for repairs and discontinued replacement parts.

Well versed with the Service Trade software platform.

Always work well with other team members and staff.

Overview

39
39
years of professional experience

Work History

Low Voltage Service Manager

VSC Fire & Security
05.2005 - Current
  • Learned service protocols and customer interaction techniques to enhance client satisfaction.
  • Managing service operations, ensuring timely responses to customer inquiries.
  • Supported team in maintaining service quality standards and compliance with policies.
  • Participated in training sessions to understand company systems and tools for service management.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Coordinated customer communication regarding service requests and follow-up actions.

Department Supervisor

Bayer Mobay /Pemco
03.1986 - 05.2005
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored staff, fostering skill development and team cohesion.
  • Streamlined workflows, enhancing efficiency in departmental processes and resource allocation.
  • Implemented performance evaluations, contributing to employee growth and accountability.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.

Education

High School Diploma -

Perry Hall High School
Perry Hall, MD
06-1982

Skills

  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Workplace safety
  • Employee supervision
  • Service scheduling
  • New employee hiring
  • Estimating and quoting
  • Technical troubleshooting
  • Inventory management
  • Service and parts teams management
  • Technical support
  • Work Planning and Prioritization

Timeline

Low Voltage Service Manager

VSC Fire & Security
05.2005 - Current

Department Supervisor

Bayer Mobay /Pemco
03.1986 - 05.2005

High School Diploma -

Perry Hall High School

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Michael Busch