Dena Graham
Capital Heights
Summary
Hello, My name is Dena Graham. I am a very positive and loyal person, who has the potential to make the company or workplace that I am employed at a better and healthier environment for not only myself, but for other fellow employees and customers.
Overview
16
16
years of professional experience
Work History
Cashier/Trainer/Service Deli Clerk
Giant Foods Store
District Heights, MD
08.2022 - Current
- Implemented best practices for cash handling and register operations among staff.
- Monitored cashier performance to ensure accuracy and efficiency in transactions.
- Trained new cashiers on operational procedures and customer service standards
- .Stock items
Service Associate
WEIS MARKET
Bowie, MD
08.2016 - 08.2022
- Keep A Positive Attitude.
- Create A Healthy Work Environment.
- Count And Manage Money.
- Stock Items.
- Western Union.
- Online Orders.
- Manage Cashier.
- Manage The Store.
- Maintain A Clean, Healthy, And Organized Area/Environment.
Cashier Team Lead
FOODLION
Bowie, MD
08.2015 - 08.2016
- Scan Customer Item.
- Return items that left customers unsatisfied.
Cashier
SAFEWAY
Virginia
09.2010 - 06.2015
- Greet customers.
- Remain Positive.
- Remain Respectful.
- Keep Customers Satisfied.
- Scan Items.
- Maintain An Organized And Clean Environment.
Education
High School Diploma -
T. ROOSEVELT SENIOR HIGH
Washington, DC06-2001
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Account Management
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Upselling Products and Services
- Calm and Professional Under Pressure
- Providing Feedback
- Training Junior Team Members
- Stock Replenishment
- Customer Service Excellence
- Online Help
- Customer Transactions
- Monetary Transactions
- Hospitality Management
- Station Preparation
- Guest Service and Assistance
- Generating Receipts
- Till Counting
- Merchandise Orders and Exchanges
- Complex Product Knowledge
- Sales and Upselling
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
- Billing Adjustments and Refunds
- Patient and Empathetic
- Patience and empathy
- Restocking shelves
- Workplace safety
LANGUAGES
English, Conversational
Timeline
Cashier/Trainer/Service Deli Clerk
Giant Foods Store
08.2022 - Current
Service Associate
WEIS MARKET
08.2016 - 08.2022
Cashier Team Lead
FOODLION
08.2015 - 08.2016
Cashier
SAFEWAY
09.2010 - 06.2015
High School Diploma -
T. ROOSEVELT SENIOR HIGH