Michael Carter
Bowie
Summary
Capable contract manager with extensive background overseeing several diverse construction based contracts for the State of Maryland Transportation (MTA) system. Handles routine paperwork, managing contract budgeting & finances, attend & coordinate disputes related to the assigned contracts. Coordinate compliance with administration to follow policy & regulations. Talented customer service representative with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced ability in understanding customer issues, finances, operations & maintaining company policy. Finance associate that has Implemented standard operation procedures, coordinate with different departments to streamline budget requirements and increase profitability. Works closely with management to analyze and interpret accounting information to meet company performance goals.
Overview
7
7
years of professional experience
Work History
Contract Manager
WSP
10.2020 - 04.2024
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Compiled required documentation to keep contracts compliant with Maryland Transportation Authority requirements.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Worked across multiple teams on policy, legal, finance and operations projects and issues.
- Served as corporate liaison for finance, IT, and marketing departments.
- Responded to customer requests for information and resolved billing issues.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Data Analyst
WSP
11.2022 - 04.2024
- Utilized data systems to compile reports & presentations regarding vendor compliance & insurance
- Compiled customer information to identify vendor behavior, safety trends, market conditions, and engagement levels
- Coordinate with the insurance team to identify process gaps and develop safety, compliance & contract processing solutions
- Submit & manage submitted claim reports with the assigned adjuster
- Utilize the Global Risk Advantage data system to identify trends and compile reports
- Attend safety & compliance meetings with insurance carrier & contracted vendor
City Carrier
United States Postal Service
10.2017 - 10.2020
- Ensured the safety of company vehicles during periods of high volume and traffic, and planned routes effectively to ensure on-time delivery for customers
- Maintain up-to-date knowledge of USPS rules & regulations related to mail & package delivery
- Maintained the safety and cleanliness of company vehicles, and ensured compliance
- Manage time carefully to provide a punctual and friendly service upholding company brand
- Loaded and organized goods carefully to prevent damage and ensure all deliveries arrived in perfect condition
- Provided courteous, efficient pickup and delivery of customer parcels
Inventory Control Associate
Sephora
05.2017 - 12.2019
- Coordinate shipping and receiving operations, ensure accurate cycle counts, and continually monitor stock levels using inventory track systems
- Help warehouse team count inventory monthly
- Pulled customer orders and verified accuracy
- Assisted team members with various warehouse duties
- Partner with floor supervisors to make supply management system upgrades
Education
PMP Student -
Cornell University
08.2024
Bachelors of Arts - undefined
Virginia State University
Petersburg, VA05.2015
Skills
- Compliance regulations
- Contracts administration
- Finance and accounting operations
- Billing processing
- Excellent customer service
- Document control service
Timeline
Data Analyst
WSP
11.2022 - 04.2024
Contract Manager
WSP
10.2020 - 04.2024
City Carrier
United States Postal Service
10.2017 - 10.2020
Inventory Control Associate
Sephora
05.2017 - 12.2019
Bachelors of Arts - undefined
Virginia State University
PMP Student -
Cornell University
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