Michael Crowley
Towson,Maryland
Summary
Experienced PTCB certified Pharmacy Technician offering 10 years of experience in filling prescriptions with accuracy at very high volumes, building relationships with customers and promoting teamwork within retail pharmacy settings. Well-versed in regulatory guidelines and policies. I am excited to take my license to the next level and work in a hospital setting to expand skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Safway
05.2019 - Current
- Administered flu and Covid immunizations
- Red Cross CPR certified
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
Pharmacy Technician
CVS
10.2015 - 02.2019
- Experienced with a very high volume Pharmacy that filled about 800 scripts a day
- Able to handle fast paced situations under pressure as well as multitasking
- Well trained in Pick up, Drop off, Drive through, and production
- Working in a pharmacy so high volume and understaffed I had to learn how to calm down frustrated patients to ensure they would be taken care of
- Ordered out of stock medications to ensure patients were taken care of accordingly
- Calculated dosage, filled prescriptions and prepared prescription labels
- Prepared requisitions for drugs and supplies as directed by pharmacist
- Communicated with insurance companies for billing purposes
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels
- Maintained lines of communication with patients, providing instructions and general support
- Efficiently processed cash register transactions for new and refilled prescription orders
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Prepared and submitted claims to insurance companies for payment
- Resolved third-party rejection claims
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Promoted the health and well-being of patients through flu immunizations
- Entered and processed prescriptions into the internal system with accuracy.
Front Desk Night Auditor
Home2 Suites By Hilton
05.2015 - 10.2015
- Handled night auditing duties, which included verification of daily room occupancy and hotel revenue
- Assisted hotel guests with check-in and out procedures in a courteous manner
- Documented wake-up requests and set up automatic calls in the system
- Provided guests with important property information for the hotel, including the casino, gift shop, restaurants, pool and spa, and fitness center
- Completed nightly updates to hotel rates and individual room charges
- Managed late check-ins and directed guests to rooms and facilities
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Assessed checklist on a daily basis and planned shift accordingly
- Generated daily, weekly and monthly reports to close the day and meet objectives
- Ensured that the lobby, bathrooms, and front desk were kept neat and tidy during the entire shift
- Kept inventory of keys and linens each day and included all necessary information on audit reports
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases
- Booked large groups of people for weddings, seminars, conferences, and other events and offered the best available room rates
- Took over laundry duties at night to make sure guests had clean sheets and blankets.
Customer Service Associate
Royal Farms
09.2012 - 05.2015
- Greeted customers with enthusiasm and offered immediate and friendly service
- Organized the store by returning all merchandise to its proper place
- Replenished merchandise shelves with items from the stockroom
- Built and maintained effective relationships with peers and upper management
- Earned employee of the month for excellence in service
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Worked the Kitchen and Register at the same time while keeping customers happy in call out situations
- Handled the store overnight during high volume hours on my own.
Education
High School Diploma -
Dundalk High School
Baltimore, MD01.2007
Skills
- Time management
- Resolving customer issues
- Insurance verification
- Typing in prescriptions in a timely manor using sig codes
References
- Marcella Baloga, District Pharmacy Manager/Former Pharmacy Manager At safeway 1880, 410-382-4321
- Jeanie Schum, Staff Pharmacist at Safeway, 410-710-8945
- Chiraq Pancholi, Staff pharmacist at Safeway, 919-800-7729
- Tara Chamblee, Pharmacy Manager at CVS, 862-245-4059
- Elizabeth Iwanzuk, Pharmacist at CVS, 410-375-1437
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Safway
05.2019 - Current
Pharmacy Technician
CVS
10.2015 - 02.2019
Front Desk Night Auditor
Home2 Suites By Hilton
05.2015 - 10.2015
Customer Service Associate
Royal Farms
09.2012 - 05.2015
High School Diploma -
Dundalk High School
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