Michael Deyoung
Ridgely
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Co-Manager
84 Lumber
Wye Mills
09.2019 - Current
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Coordinated inventory management to ensure stock availability.
- Oversaw customer service initiatives to enhance client satisfaction.
- Collaborated with vendors to maintain quality product offerings.
- Trained new employees on safety protocols and product knowledge.
- Implemented process improvements to streamline workflow efficiency.
Assistant Manager
Five Guys
Chester
08.2015 - 09.2019
- Assisted in managing daily operations and staff scheduling at a busy restaurant.
- Trained new employees on food safety and company procedures for efficient service.
- Coordinated with team members to maintain high standards of cleanliness and organization.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Acquired ServSafe certification
Shift Leader
Papa Johns
Chester
01.2012 - 09.2016
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new staff on food preparation and customer service protocols.
- Managed inventory levels to maintain stock availability for peak hours.
- Coordinated delivery schedules to optimize timely service.
- Enforced food safety standards to guarantee product quality and hygiene.
Education
Associate of Applied Science - Computer And Information Sciences
Anne Arundel Community College
Arnold, MD 08.2014 - 01.2015
Associate of Applied Science - Computer And Information Sciences
Frostburg State University
Frostburg, MD 08.2013 - 05.2014
Skills
- Problem solving
- Operations management
- Team leadership
- Conflict resolution
- Product knowledge
- Exceeds sales goals
Accomplishments
- Eagle Scout of America
Timeline
Co-Manager
84 Lumber
09.2019 - Current
Assistant Manager
Five Guys
08.2015 - 09.2019
Associate of Applied Science - Computer And Information Sciences
Anne Arundel Community College
08.2014 - 01.2015
Associate of Applied Science - Computer And Information Sciences
Frostburg State University
08.2013 - 05.2014
Shift Leader
Papa Johns
01.2012 - 09.2016