Michael Drury
Middletown
Summary
driven service manager with a proven track record in service scheduling, technical support, and work order management. Adept at preparing annual business plans and enhancing customer relationships.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
service manager
GTMIDATLANTIC
Frederick
02.2012 - Current
Shedule daily work for service dept.
Schedule road technicians
Answer phones for technical support and to schedule service request from numerous customers
Open and process all workorders.
File warranties with OEM's.
Work in shop when needed or on the road.
Help rent equipment or sale equipment.
Help in the parts dept. when needed
Process times for technicians for payroll
Order all shop supplies and manage
Prepare annual service business plans
Education
High School Diploma -
Frederick High
Frederick06-1989
Skills
- Work order management
- Technical support
- Equipment maintenance
- Service scheduling
- Warranty processing
- Customer relationship management
Certification
Takeuchi loaders/excavators certified
Timeline
service manager
GTMIDATLANTIC
02.2012 - Current
High School Diploma -
Frederick High