Create and foster relationships with store teams and law enforcement agencies
- Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
- De-escalation situations in order to provide a safe and secure environment for our customers and colleagues
- Recover stolen merchandise
- Research and provide statements and evidence to support investigations
- Prepare reports on theft incidents, investigations, and audits
- Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
- Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
- Train colleagues on protocols to help protect company assets
- Respond to alarm conditions and work on special assignments
- Facilitate first aid for customers and colleagues