Michael Farrar
Hagerstown
Summary
Dynamic Team Lead at RM Event Services with a proven track record in employee training and process improvement. Expert in strategic planning and conflict resolution, I foster a collaborative environment that enhances team performance and customer satisfaction. Committed to excellence, I effectively manage schedules and drive operational efficiencies.
Overview
11
11
years of professional experience
Work History
Team Lead
RM Event Services
06.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
Spa Attendant
Wvdnr
06.2021 - 02.2022
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
Transportation Specialist
Gxo
10.2024 - 02.2025
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Receiving Clerk
RMG
03.2022 - 03.2023
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
Education
Ged
Skills
- Employee training
- Team building
- Process improvement
- Customer service
- Schedule management
- Conflict resolution
- Time management
- Strategic planning
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Customer focus
- Employee evaluation
- Diversity and inclusion
- Product management
- Talent acquisition
- Invoice verification
- Client communication
- Task delegation
- Workflow management
- Project management
- Risk management
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Analytical thinking
- Work Planning and Prioritization
- Leading team meetings
- Flexible schedule
- Cash handling
- Client service
- Evaluating employee work
- Team Check-ins
- Safety processes and procedures
- Safety
- Shift scheduling
- Call center operations
- Verbal and written communication
Timeline
Transportation Specialist
Gxo
10.2024 - 02.2025
Receiving Clerk
RMG
03.2022 - 03.2023
Spa Attendant
Wvdnr
06.2021 - 02.2022
Team Lead
RM Event Services
06.2014 - Current
Ged
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