Michael Fenwick
Owings Mills
Summary
Dynamic Business Coach with a proven track record at Fen Credit Solutions, adept in fostering client success and business expansion through personalized coaching and mentoring. Skilled in problem-solving and adaptability, I've significantly enhanced client satisfaction and operational efficiency. Specializing in relationship building and strategic planning, my approach has consistently led to measurable growth and positive outcomes.
I’m a people’s person which allows me to be a strong closer in all the company’s I’ve ever worked for I became the top sales person or in the top 5 in the whole company , it’s my passion and it doesn’t feel like work and also enjoy raising the bar and living up to highest standards.
Overview
14
14
years of professional experience
Work History
Business Coach
Fen Credit Solutions
12.2020 - 12.2024
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Attended seminars, business expos and other events to develop and support small businesses.
- Assessed client progress regularly, adjusting coaching strategies as needed to maximize results over time.
- Increased client satisfaction by implementing personalized coaching strategies tailored to individual business needs.
- Provided coaching and mentoring to employees.
Roof Sales
Renew Roofing Company
09.2019 - 05.2022
- Assisted clients in navigating insurance claims processes for roof repair or replacement due to weather-related damages.
- Contributed to a safe work environment by adhering to safety guidelines and ensuring proper equipment usage.
- Improved overall roof durability by conducting thorough inspections and identifying necessary repairs.
- Scheduled and attended pre-planning sessions with general contractors.
- Assessed roofs for signs of damage or wear and tear after storms.
- Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
Real Estate Agent
Keller Williams Realty
06.2011 - 09.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
Education
Mount St Joseph
Baltimore, MD06.1996
Skills
- Adaptability and resilience
- Coaching and mentoring
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Critical thinking
- Clear communication
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Leadership development
- Coaching and development
- Self motivation
- Public speaking
Timeline
Business Coach
Fen Credit Solutions
12.2020 - 12.2024
Roof Sales
Renew Roofing Company
09.2019 - 05.2022
Real Estate Agent
Keller Williams Realty
06.2011 - 09.2018
Mount St Joseph
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