Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Galva

Frederick

Summary

I am a Cyber Security Student at Frederick Community College that is fully committed to becoming the best Cyber Security Specialist in the field. I am an experienced Sales representative who swiftly adapts to new situations, company cultures, and work processes. I am skilled in promoting current sales, processing transactions and handling customer concerns. I have a strong proficiency in computer repair and operating systems as well as certain programming/scripting languages.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Plamondon Enterprises/Roy Rogers Franchise Company
11.2024 - 06.2025
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Quality Assurance Analyst /Radio Frequency Technician

K&M Systems
04.2024 - 06.2024
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Sales Agent

AT&T (Portables Authorized Retail)
01.2023 - 03.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of wireless products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Associate of Science - Cyber Security

Frederick Community College
Frederick, MD
05-2026

Skills

  • Cash handling

  • Employee training

  • Workplace safety

  • Staff management

  • Customer-oriented

  • Inventory control and record keeping

  • Safety awareness

  • Sales generation

  • Android/ADB

  • Software Testing

  • Umetrix Voice/ NomadUX

  • Python

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Shift Supervisor

Plamondon Enterprises/Roy Rogers Franchise Company
11.2024 - 06.2025

Quality Assurance Analyst /Radio Frequency Technician

K&M Systems
04.2024 - 06.2024

Sales Agent

AT&T (Portables Authorized Retail)
01.2023 - 03.2024

Associate of Science - Cyber Security

Frederick Community College

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Michael Galva