Michael Galva
Frederick
Summary
Empathetic mentor with experience in youth development and program enhancement. Strong ability to foster collaboration and track participant progress, dedicated to empowering individuals to achieve their goals while contributing to community initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FAFSA Mentor & Youth Development Coordinator
SHIP of Frederick County
Frederick
09.2025 - Current
- Facilitated one-on-one meetings with each mentee to address challenges, celebrate successes, and outline future goals.
- Guided individuals in defining and reaching personal goals.
- Partnered with community organizations to expand and enrich program offerings.
- Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
- Maintained accurate records of YAB participant progress and activities.
Computer Repair Specialist
TECHY Frederick
Frederick
06.2025 - 09.2025
- Diagnosed computer issues using diagnostic software and troubleshooting techniques.
- Repaired hardware components, including motherboards, hard drives, and power supplies.
- Assisted in installing operating systems and software applications for clients.
- Maintained inventory of parts and tools required for repairs and services.
- Collaborated with team members to ensure timely completion of repair tasks.
- Repaired laptop screens that were broken due to wear and tear or accidental damage.
Shift Supervisor
Roy Rogers Restaurant
Frederick
11.2024 - 06.2025
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Assisted in resolving customer complaints to enhance dining experiences at the restaurant.
- Maintained cleanliness and organization of kitchen and dining areas for health compliance.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Quality Assurance Analyst & Radio Frequency Tech
K&M Systems
Frederick
04.2024 - 06.2024
- Collaborated with developers to identify and resolve defects.
- Conducted regression testing to ensure product stability.
- Participated in daily stand-up meetings for project updates.
- Documented test results and reported findings to stakeholders.
- Reviewed requirements to understand project scope and objectives.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
Sales Agent
AT&T Mobility
Frederick
01.2023 - 03.2024
- Resolved customer complaints through effective communication skills.
- Maintained store displays and merchandise organization for visibility.
- Trained new employees on sales techniques and company policies.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
Education
Associate of Applied Science - STEM Technology (Concentration in Cyber Security)
Frederick Community College
Frederick, MD05-2026
Skills
- Youth engagement
- Program evaluation
- Project management
- Effective communication
- Conflict resolution
- Customer service
- Team collaboration
- Data management
- Data analysis
- Digital literacy
- Technology integration
- Software utilization
- Goal setting
- Empathetic approach
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- Maryland Corps/Service Year Option Program 3rd Class Member, September 2025 - Present
- Maryland Balance of State Youth Action Board Member, June 2025 - Present
Certification
- US Department of Labor Certificate of Completion of Program Coordinator, expected June 2026
Timeline
FAFSA Mentor & Youth Development Coordinator
SHIP of Frederick County
09.2025 - Current
Computer Repair Specialist
TECHY Frederick
06.2025 - 09.2025
Shift Supervisor
Roy Rogers Restaurant
11.2024 - 06.2025
Quality Assurance Analyst & Radio Frequency Tech
K&M Systems
04.2024 - 06.2024
Sales Agent
AT&T Mobility
01.2023 - 03.2024
Associate of Applied Science - STEM Technology (Concentration in Cyber Security)
Frederick Community College