Michael Harris Jr
Baltimore
Summary
Dynamic dedicated Security and Healthcare Support Professional with 8+ years of experience in hospital security, psychiatric facility safety, and clinical customer service. Proven ability to de-escalate high-risk situations, coordinate with law enforcement, and ensure the safety of patients, staff, and visitors. Skilled in emergency response, crisis intervention, and patient registration systems including EPIC. Recognized for professionalism, sound judgment, and strong communication skills in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Customer Service Representative
Johns Hopkins Hospital
Baltimore, MD
03.2020 - Current
- Managed high-volume incoming calls and correspondence to ensure timely communication
- Registered, admitted, and discharged patients using EPIC electronic medical records system
- Maintained organized electronic and physical documentation systems
- Produced internal newsletters and team communications to support departmental operations
- Delivered exceptional patient service in fast-paced clinical environments
Public Safety Officer / OIC
Johns Hopkins Hospital
Baltimore, MD
12.2017 - Current
- Ensured safety within a 9-floor psychiatric facility housing high-risk patients
- Responded to behavioral crises using nonviolent crisis intervention techniques
- Coordinated with local and federal law enforcement during investigations and apprehensions
- Monitored surveillance, fire, and security systems to proactively prevent incidents
- Maintained order through proactive patrol and professional presence
- Assisted in training new staff on safety protocols and emergency procedures.
Security Officer / OIC
Baltimore Washington Medical Center
Glen Burnie, MD
08.2022 - 09.2024
- Responded rapidly to emergency alarms, disturbances, and safety threats within hospital premises
- Monitored surveillance cameras, fire panels, and building alarm systems to ensure continuous facility safety
- Utilized verbal de-escalation techniques and applied physical restraints when necessary in accordance with policy
- Conducted interior and exterior patrols to maintain visible security presence
- Coordinated with staff, visitors, vendors, and law enforcement during security incidents
- Prepared detailed and accurate incident and investigation reports
Education
Degree Unfinished - Criminal Justice
Morgan State University
Baltimore, MDHigh School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD05-2017
Skills
- HIPAA compliance
- Crisis Intervention & De-Escalation
- Emergency Response & Incident Management
- Psychiatric Facility Security
- Law Enforcement Coordination
- Surveillance & Alarm Monitoring
- Report Writing & Documentation
- Patient Registration (EPIC)
- Customer Service Excellence
- Interior & Exterior Patrol
- CPR & First Aid Certified
Certification
- Nonviolent Crisis Intervention
- CPR & First Aid Certified
Timeline
Security Officer / OIC
Baltimore Washington Medical Center
08.2022 - 09.2024
Clinical Customer Service Representative
Johns Hopkins Hospital
03.2020 - Current
Public Safety Officer / OIC
Johns Hopkins Hospital
12.2017 - Current
Degree Unfinished - Criminal Justice
Morgan State University
High School Diploma -
Baltimore Polytechnic Institute