Michael He
Ellicott City
Summary
Detail-oriented technical support specialist with proven skills in troubleshooting and quality assurance. Committed to enhancing customer satisfaction through effective problem resolution and meticulous quality inspections.
Overview
4
4
years of professional experience
Work History
Technical Support
JACS Solutions
Linthicum Heights
06.2024 - Current
- Orchestrated end-to-end purchase order process for device sales, ensuring accuracy and timely fulfillment.
- Executed comprehensive quality inspections on devices pre-shipment, enhancing customer satisfaction.
- Documented all completed tasks post-order fulfillment to maintain accurate records.
- Collaborated with teams to address complex technical issues promptly.
- Partnered with IT to optimize user account provisioning and de-provisioning, reducing onboarding and offboarding times.
- Diagnosed and repaired hardware failures, managing RMAs to minimize downtime and support customer needs.
- Resolved help desk tickets, providing effective solutions for hardware and software issues.
Produce Clerk
Safeway
Ellicott City
10.2021 - 12.2023
- Consulted with customers to assess produce needs and recommend appropriate products.
- Monitored inventory levels, replenishing merchandise based on store demand and sales trends.
- Organized and prepared fruit displays each morning to enhance customer appeal.
- Ensured strict compliance with food safety standards, focusing on handling and storage protocols.
- Maintained cleanliness in produce section while ensuring proper product display.
- Reviewed food status for freshness, rotating and replenishing products as needed.
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore, MD12-2025
Skills
- Technical support and troubleshooting
- Quality assurance
- User account management
- Customer service and problem resolution
- Team collaboration
Timeline
Technical Support
JACS Solutions
06.2024 - Current
Produce Clerk
Safeway
10.2021 - 12.2023
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
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