MICHAEL HERRING

• Worked with customers and insurance companies to obtain payments.
• Inspected auto body damage and wrote up repair orders.
• Managed team of [9] personnel focused on repairs and refinishing work.
• Checked quality of all work to maintain customer satisfaction.
• Supervised and managed all shop operations including payroll and accounts receivable
• Examined damaged vehicles to determine degree of structural and mechanical damage.

Conducted evaluations of vehicle damages to generate precise repair estimates for insurance approval. Coordinated timely parts orders to support efficient repair completions. Served as intermediary between customers and insurance companies during the repair process. Maintained financial accuracy through diligent data entry and billing operations. Utilized CCC One, Dealertrack, and ADP systems to optimize workflow efficiency. Generated repair estimates for clients covered by Geico, USAA, Allstate, and Progressive. Facilitated effective communication with various insurers including Nationwide and State Farm.

Evaluated damages on customer vehicles to deliver precise repair estimates approved by insurance. Coordinated parts orders to facilitate efficient repair timelines. Served as intermediary between customers and insurance providers throughout repair phases. Conducted data entry and billing operations to support financial accuracy. systems used such as CCC One, DealerTrack, and ADP for streamlined workflows. Generated estimates for clients under Geico, USAA, Allstate, and Progressive policies. Engaged with multiple insurers including Nationwide and State Farm for effective communication.

• Oversee and participate in all aspects of shipping and receiving, including ordering parts, receiving new inventory and completing inspection for damage parts, scanning new inventory, distributing parts throughout Porter and other companies, restocking inventory, and the use of sit down forklift to unload freight. -forklift certified.

• Receive parts from outside vendors, log parts in to computer systems, check for accuracy and dispatch to proper location within the company.

• Customer service including inspecting vehicles for errors after having maintenance. Greeting customers as they arrive, processing their services requests and transporting them if needed. Delivering cars and other inventory to different dealerships.

• Working as a team to prepare product for shipment by performing various duties to include: operating stand-up and sit-down forklifts, stocking tires, paperwork and preparing customer orders for distribution.