Michael Johnson
Baltimore
Summary
Dynamic banking professional with extensive experience at PNC Bank, excelling in loan application processing and compliance adherence. Proven track record in enhancing customer relationships through effective communication and sales promotion. Adept at collaborating with teams to achieve operational goals while maintaining high standards of service and accuracy.
Overview
4
4
years of professional experience
Work History
Relationship Banker
PNC Bank
Baltimore
01.2024 - Current
- Assisted customers with account inquiries and transactions.
- Provided information on banking products and services to clients.
- Supported loan application processes and documentation collection.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on online banking tools and mobile applications.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Collaborated with team members to enhance customer service experiences.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Teller
MECU of Baltimore
Baltimore
04.2023 - 12.2023
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through daily reconciliation.
- Promoted bank products and services to enhance customer relationships.
- Ensured compliance with banking policies and procedures during transactions.
- Handled customer complaints professionally and resolved issues promptly.
- Collaborated with team members to improve workflow efficiency.
Member Service Specialist
Sam's Club
Catonsville
02.2022 - 03.2023
- Assisted members with product inquiries and membership services.
- Processed member transactions efficiently at the checkout.
- Resolved member concerns and provided exceptional service.
- Maintained cleanliness and organization of the sales floor.
- Supported inventory management by restocking shelves regularly.
- Educated members on promotions and membership benefits.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Assisted in training new sales associates on company policies and customer service standards.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Team Leader
Dollar Tree
Catonsville
05.2021 - 01.2022
- Supervised daily operations and ensured store compliance with company policies.
- Trained new team members on customer service and operational procedures.
- Coordinated inventory management and restocked merchandise as needed.
- Assisted in maintaining a clean and organized store environment for customers.
Education
Some College (No Degree) - Transportation And Mobility
Howard Community College
Columbia, MDSkills
- Loan application processing
- Banking products knowledge
- Compliance adherence
- Cash handling procedures
- Transaction processing
- Effective communication
- Team collaboration
- Sales promotion
Accomplishments
- Recognized for having the most account openings in the Mid-Atlantic region for Q2 at PNC.
- Ended 2024 with a 9.8/10 average for customer focus & client obsession at PNC.
- Over a dozen recognitions from several different market leaders.
Timeline
Relationship Banker
PNC Bank
01.2024 - Current
Teller
MECU of Baltimore
04.2023 - 12.2023
Member Service Specialist
Sam's Club
02.2022 - 03.2023
Team Leader
Dollar Tree
05.2021 - 01.2022
Some College (No Degree) - Transportation And Mobility
Howard Community College