Michael Leach

• Provide frontline customer support, account assistance, and problem resolution in a fast-paced environment.

• Maintain in-depth knowledge of banking products and services to recommend solutions tailored to customer needs.

• Recognized for professionalism, clear communication, and consistent client satisfaction.

• Sole bartender during late-night shifts & busy weekends.

• Handled fast-paced drink orders while building rapport with customers.

• Balanced bartending with barback duties including restocking, cleaning, and closing procedures.

• De-escalated conflicts and enforced ID checks and responsible alcohol service.

• Increased tip averages and regulars through consistent, personable service.

• Prepared and served classic and signature cocktails in a high-volume restaurant bar.

• Managed bar inventory, restocking, and sanitation throughout shifts.

• Engaged guests with friendly service.

• Assisted with table service and trained new front-of-house team members.