Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mace

Cumberland,MD

Summary

Competent Sales Professional with over 22 years of experience in the customer service industry, and over 12 years in the automotive and digital process field. Seeking to apply my experience and skills to a position at your company.

Overview

23
23
years of professional experience

Work History

Inventory Manager

Thomas Automotive
04.2024 - Current
  • Created and updated vehicle inventory records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Oversee the Reconditioning Department and ensured timely processing of new and pre-owned inventory.
  • Built and maintained relationships with other dealerships and 3rd party companies.
  • Ensured competitive pricing on new and pre-owned inventory through various platforms.
  • Maintained marketing materials for new and pre-owned inventory.

Digital Process Manager

Thomas Automotive
03.2023 - 04.2024
  • Oversee the digital sales process for all Thomas locations
  • Monitor objectives to goal
  • Determine and conduct training opportunities for the sales staff
  • Monitor and review lead response for timeliness, quality, and accuracy

Inventory Acquisitions Manager

Thomas Automotive
09.2022 - 03.2023
  • Assisted in implementing the Buying Center portion of our dealer group
  • Ensured accurate values for vehicles being appraised for trade/purchase
  • Ensured proper documentation and completion of paperwork for the vehicle purchase process
  • Managed and assisted out Buying Center representative

Business Development Director

Thomas Automotive
02.2021 - 09.2022
  • Oversaw the sales and service BDC departments for all Thomas locations
  • Monitor objectives to goal
  • Determine and conduct training opportunities for the BDC staff
  • Monitor and review lead response for timeliness, quality, and accuracy

Customer Experience Manager

Thomas Automotive
06.2020 - 02.2021
  • Monitor all aspects of the sales process
  • Maximize dealership profitability
  • Construct deals for sales presentation to customers
  • Coach sales associates

Internet Sales Consultant

Thomas Automotive
03.2011 - 06.2020
  • Setting sales appointments to goal
  • Assisting customers via phone, email, text, chat and video
  • Completed vehicle photographing and video vehicle walk-arounds for website


Laborer

Economy Wholesale
05.2004 - 02.2011
  • Accurate and timely order fulfillment
  • Loaded, unloaded and moved goods to and from storage and production areas.

Shift Supervisor

MacTatties
08.2001 - 05.2004
  • Completed store opening and closing procedures and balanced registers.
  • Responded to and resolved customer questions and concerns.
  • Assisted in all aspects of running the restaurant including cooking, cleaning, and running the register.

Education

High School Diploma -

Allegany High School
Cumberland, MD
06.2002

Skills

  • Attention to detail
  • Problem solving
  • Time management
  • Communication and teamwork
  • Team Developer
  • Adaptability
  • Customer focused

Timeline

Inventory Manager

Thomas Automotive
04.2024 - Current

Digital Process Manager

Thomas Automotive
03.2023 - 04.2024

Inventory Acquisitions Manager

Thomas Automotive
09.2022 - 03.2023

Business Development Director

Thomas Automotive
02.2021 - 09.2022

Customer Experience Manager

Thomas Automotive
06.2020 - 02.2021

Internet Sales Consultant

Thomas Automotive
03.2011 - 06.2020

Laborer

Economy Wholesale
05.2004 - 02.2011

Shift Supervisor

MacTatties
08.2001 - 05.2004

High School Diploma -

Allegany High School

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Michael Mace