Michael Mason
Oxon Hill
Summary
Dynamic leader with a proven track record in staff training and development. Skilled in enhancing operational workflows and fostering a customer-centric culture, contributing to significant revenue growth and operational excellence.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Action Junk Removal
Washington, DC
06.2005 - Current
- Developed and implemented business strategies to enhance operational efficiency.
- Managed daily operations, ensuring high-quality customer service and satisfaction.
- Streamlined workflow processes, resulting in improved productivity across departments.
- Trained and mentored staff on best practices and operational procedures.
- Oversaw inventory management, optimizing stock levels to meet demand.
- Negotiated contracts with suppliers to reduce costs and improve service delivery.
- Analyzed market trends to identify new business opportunities for expansion.
- Established financial controls to monitor expenses and enhance profitability.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Elevator Technician
WMATA
Washington, DC
12.1997 - Current
- Led maintenance and repair of elevator systems, ensuring compliance with safety regulations.
- Mentored junior technicians, enhancing team capabilities and knowledge retention.
- Implemented preventive maintenance schedules, improving system reliability and performance.
- Diagnosed complex mechanical issues using advanced troubleshooting techniques and tools.
- Conducted comprehensive assessments of aging elevators to determine the need for modernization or replacement.
- Collaborated with cross-functional teams to achieve timely completion of large-scale installation projects.
- Increased elevator efficiency with regular performance evaluations and timely repairs.
- Received numerous accolades from satisfied customers due to exceptional service, technical expertise, and prompt resolution of issues.
- Championed continuous improvement initiatives within the team, resulting in greater efficiency and enhanced customer satisfaction.
- Troubleshot complex technical issues swiftly, minimizing equipment downtime for clients across various industries.
- Implemented energy-saving measures in existing systems, resulting in cost savings for clients without compromising performance or safety.
- Enhanced elevator safety by conducting thorough inspections and implementing preventative maintenance procedures.
- Stayed abreast of industry trends and advancements in technology, incorporating them into service offerings as appropriate to enhance overall value provided to clients.
- Maintained accurate records of all maintenance performed, contributing to better long-term planning and resource allocation.
- Repaired or replaced faulty components to return elevator or escalator to fully operational status.
- Dismantled elevator or escalator units to remove and replace defective parts.
- Completed thorough tests of installed systems to verify safety systems and correct operation.
- Conducted preventive maintenance and inspections to comply with building codes.
- Tested newly installed equipment to meet safety regulations.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
- Retained service records of maintenance and repair tasks to facilitate invoicing.
- Assembled elevator cars, platforms and lift motors.
- Deployed test equipment to diagnose problems and adjust safety controls, counterweights and door mechanisms.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Produced comprehensive service records of maintenance and repair tasks for customers.
Education
Associate of Applied Science - Electronic Engineering
Tesst College Of Technology
Beltsville, MD06-2000
High School Diploma -
Potomac High School
Oxon Hill, MD06-1991
Skills
- Documentation and reporting
- Business planning
- Staff training and development
- Operations oversight
- Strategic planning
- Mechanical recoveries
- Risk management
- Vendor negotiation
- Regulatory compliance
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Accurate record keeping
- Safe driving practices
- Load security
- Safe driving
- Vehicle maintenance
- Cargo handling
- Inclement weather driving
- Long-haul driving
- Mechanical tools
- Attention to detail
- Heavy lifting
- Basic maintenance
- Personnel management
Timeline
Owner/Operator
Action Junk Removal
06.2005 - Current
Senior Elevator Technician
WMATA
12.1997 - Current
Associate of Applied Science - Electronic Engineering
Tesst College Of Technology
High School Diploma -
Potomac High School