Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McEntyre

Lutherville

Summary

Dynamic shop owner and manager at Remote Control Hobbies Baltimore North LLC, adept in business operations and customer service. Achieved significant revenue growth through strategic merchandise planning and exceptional customer engagement. Proven ability to foster team collaboration while enhancing store aesthetics, ensuring a high-quality shopping experience.

Overview

37
37
years of professional experience

Work History

Shop Owner/Manager, Sales and Customer Support

Remote Control Hobbies Baltimore North LLC
07.2016 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Coached, counseled and disciplined employees.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
  • Managed day-to-day business operations.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.

Motion Picture and Television Teamster

Motion Picture and Television Industry
01.1989 - 07.2016
  • Demonstrated adaptability by quickly adjusting to changes in routes or schedules as needed for successful job completion.
  • Excelled under pressure during high-volume periods by maintaining focus on priorities without sacrificing quality or safety standards.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for logistics professionals.
  • Maintained compliance with all relevant regulations, including DOT requirements, OSHA standards, and union rules.
  • Played an integral role in successful project completion by effectively collaborating with fellow Teamsters and other departments as needed.
  • Exhibited strong problem-solving skills when faced with unexpected challenges or delays during transportation projects.
  • Enhanced team productivity by streamlining processes and implementing efficient work schedules.
  • Ensured timely communication between drivers, dispatchers, and clients to facilitate smooth operations within the company network.
  • Assisted in the training and development of new employees, ensuring consistent adherence to company policies and procedures.
  • Evaluated and implemented new technologies to improve overall efficiency within the transportation and logistics processes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.

Education

High School Diploma -

Bishop Montgomery High School
Torrance, CA

Skills

  • Business operations
  • Customer service expertise
  • Merchandise planning
  • Customer service background
  • Store maintenance

Timeline

Shop Owner/Manager, Sales and Customer Support

Remote Control Hobbies Baltimore North LLC
07.2016 - Current

Motion Picture and Television Teamster

Motion Picture and Television Industry
01.1989 - 07.2016

High School Diploma -

Bishop Montgomery High School

Similar Profiles

CREATE PROFILE
Michael McEntyre