Michael Newby
Bel Air
Summary
Experienced Senior Service Technician specializing in troubleshooting and system preventive maintenance. Proven ability to troubleshoot complex systems and mentor junior technicians. Committed to delivering exceptional quality workmanship and enhancing customer satisfaction.
Overview
23
23
years of professional experience
Work History
Senior Service Technician
Siemens
Owings Mills
11.2018 - Current
- Performed preventive maintenance on automated systems and equipment to ensure optimal performance.
- Built strong relationships with customers by delivering exceptional quality workmanship.
- Conducted thorough system troubleshooting to resolve technical issues in a timely manner.
- Trained and mentored junior technicians on best practices and technical skills.
Facility Manager
Amf Bowling Centers Inc
Baltimore
03.2003 - 11.2018
- Implemented energy management strategies, resulting in reduced utility costs across facilities.
- Managed building maintenance schedules to optimize operational efficiency and minimize downtime.
- Monitored safety compliance to adhere to local regulations and industry standards.
- Prepared and managed budgets for facility operations, ensuring cost-effective solutions.
Education
Associate of Applied Science - HVAC
The Community College of Baltimore County
Catonsville, MD06-2017
Skills
- Preventive maintenance
- Energy management
- Customer relationship management
- Problem solving
- Effective communication
- Mentoring junior staff
- PLC programming
- Building automation
- Facility management
- Troubleshooting and Diagnostics
- Scheduling and coordination
- Employee training
- Network configuration
- 3rd Party integration
Timeline
Senior Service Technician
Siemens
11.2018 - Current
Facility Manager
Amf Bowling Centers Inc
03.2003 - 11.2018
Associate of Applied Science - HVAC
The Community College of Baltimore County