Michael Norfolk
Baltimore
Summary
Dynamic Project Manager with a proven track record at Blue Star Chesapeake, excelling in project development and budget control. Skilled in workforce training and cross-functional coordination, I consistently deliver high-quality results while fostering team motivation and client rapport. Adept at navigating complex projects, I ensure compliance with safety standards and permit processing.
Determined and adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
18
18
years of professional experience
Work History
Project Manager
Blue Star Chesapeake
04.2025 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Obtained building and specialty permits from local jurisdictional agencies.
- Communicated daily with vendors to keep project fully operational.
- Managed construction schedules to achieve adequate project labor coverage.
- Verified completed projects met approved time, quality, and cost estimates.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Put together estimates, specifications, and other project documents.
Carpenter
Blue Star Chesapeake
08.2023 - Current
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
- Read and interpreted blueprints to follow specifications of projects.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Measured materials to determine sizes and quantity required for construction project.
- Repaired damaged doors, windows and other structures.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Assembled and installed furniture and cabinetry.
- Cut and shaped materials to meet outlined measurements.
- Installed insulation, trim and other finishing touches.
- Safely operated electric cordless and hammer drills and cutting torches.
Carpenter, Tiling, Painter, Drywaller,
Stars and Stripes Painting
11.2017 - 08.2023
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Built and hung custom doors and frames.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Painter/Carpenter
Norfolk Design & Remodeling
03.2017 - 11.2017
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Interacted with clients to report progress and verify timetable for completed work.
- Patched cracks, holes and other imperfections in walls and other surfaces.
Customer Service Representative
Wayne Dalton
10.2015 - 03.2017
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
Assistant Kitchen Manager
Texas Roadhouse Restaurant
02.2015 - 09.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Hourly Manager/Cook/ Meat Cutter/Line Cook/Prep Cook
Texas Roadhouse Restaurant
03.2008 - 02.2015
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Trained and supervised cooking staff to expertly meet daily needs.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Lewis-Palmer High School
Monument, CO06-2008
Skills
- Workforce training
- Project development
- Systems implementation
- Requirements gathering
- Price quote preparation
- Verbal and written communication
- Budget preparation
- Multi-unit operations management
- Forecasting
- Cross-functional coordination
- Residential construction
- Staff training and motivation
- Budget control
- Systems installation, configuration, and upgrading
- Data analysis
- Permit processing
- Progress reporting
- Team bonding
- Client rapport
- Advanced problem solving
- Data review
- Project planning
- Conflict management
- Task prioritization
- Project tracking
Timeline
Project Manager
Blue Star Chesapeake
04.2025 - Current
Carpenter
Blue Star Chesapeake
08.2023 - Current
Carpenter, Tiling, Painter, Drywaller,
Stars and Stripes Painting
11.2017 - 08.2023
Painter/Carpenter
Norfolk Design & Remodeling
03.2017 - 11.2017
Customer Service Representative
Wayne Dalton
10.2015 - 03.2017
Assistant Kitchen Manager
Texas Roadhouse Restaurant
02.2015 - 09.2015
Hourly Manager/Cook/ Meat Cutter/Line Cook/Prep Cook
Texas Roadhouse Restaurant
03.2008 - 02.2015
High School Diploma -
Lewis-Palmer High School