Michael Osei Asante
Urbana
Summary
Experienced with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands. Track record of reliability and maintaining cohesive work environment.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Tropical Smoothie Cafe
Ijamsville, MD
12.2025 - Current
- Prepared and blended smoothies according to established recipes for quality consistency.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
- Operated kitchen equipment efficiently, including blenders and food processors, adhering to safety protocols.
- Handled cash register transactions accurately, balancing cash drawers at the end of shifts.
- Collaborated with team members to streamline service processes during peak hours, enhancing workflow efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Host / Exposition / Server
Surfhouse Island Cantina
06.2023 - 12.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took guest orders and delivered their food to them while regularly checking in to ensure wellness.
- Assisted fellow servers, food runners, and bussers with keeping the dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
Special Education Volunteer
Urbana High School
Ijamsville, MD
01.2023 - 05.2025
- Assisted teachers in developing individualized education plans for students with diverse learning needs.
- Implemented classroom activities that engaged students and reinforced learning objectives effectively.
- Provided one-on-one support to students, fostering academic growth and building confidence.
- Collaborated with educators to adapt teaching materials for various learning styles and abilities.
- Assisted teachers in adapting lesson plans and materials to accommodate diverse learning styles and abilities.
Gate Guard
High Sierra Pools
05.2022 - 09.2022
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Completed hourly patrols of facility, grounds and perimeter.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Kept the check-in area clean and neat at all times.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
Education
Bachelors of Business Administration - Finance
University of Maryland, College Park
College Park, MD05-2029
High School Diploma - undefined
Urbana High School
Ijamsville, MD05-2025
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Problem-solving
- Emotional support
- Adaptive learning techniques
- Social skills training
- Literacy intervention
- Disability awareness
- Peer mediation
- CCTV monitoring
- Visitor screening
- Maintaining records
- Incident reporting
Accomplishments
- Dean's List recipient with a 3.8 GPA.
- First-generation college student pursuing a B.S. in Finance at the University of Maryland.
- Captain of both varsity and All-Star cheerleading teams, demonstrating leadership and teamwork.
- Competed in Level 6 and Level 7 All-Star Cheerleading.
- Sports Photographer for Urbana High School Athletics, covering multiple Maryland state championship events.
- Recipient of the Mind in Motion Award for excellence as a student-athlete.
- Built a sports photography portfolio showcasing high-profile athletic competitions.
- Experienced in customer service, leadership, and collaborating effectively in fast-paced environments.
Languages
English
Native or Bilingual
Timeline
Crew Team Member
Tropical Smoothie Cafe
12.2025 - Current
Host / Exposition / Server
Surfhouse Island Cantina
06.2023 - 12.2025
Special Education Volunteer
Urbana High School
01.2023 - 05.2025
Gate Guard
High Sierra Pools
05.2022 - 09.2022
High School Diploma - undefined
Urbana High School
Bachelors of Business Administration - Finance
University of Maryland, College Park