Michael Phillips
Glen,MD
Summary
High-performing Automotive Sales Manager with 2 year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
10
10
years of professional experience
Work History
Car Sales Manager
Ourisman Toyota
08.2022 - Current
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- 50-60 Deals per Month. 150,000.00-20000.00 per month Gross Profit.
Salesman
Ourisman Hyundai Of Bowie
08.2021 - 07.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
Banker
TRUIST
04.2013 - 06.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Bachelor of Arts - Criminal Justice
Gannon University
Erie, PA05.2015
Skills
- Interdepartmental Collaboration
- Performance Goals
- Business Analytics
- Strategic Business Initiatives
- Customer Needs Assessments
- Goal Attainment
- Brand Awareness
- Key Relationships
- Client Satisfaction
- Revenue Growth
Timeline
Car Sales Manager
Ourisman Toyota
08.2022 - Current
Salesman
Ourisman Hyundai Of Bowie
08.2021 - 07.2022
Banker
TRUIST
04.2013 - 06.2021
Bachelor of Arts - Criminal Justice
Gannon University
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