Michael Scott

• Roofing sales representative (door-to-door)

- Prospected in 5-10 neighborhoods weekly.

- Approximately 25 - 30 active conversations reached daily.

- Knocked 50 to 70 doors daily.

- Scheduled an average on 5 to 10 inspections monthly.

- 13 total claims approved in my time with Roof ER.

- Documented test-square findings with annotated photos and written reports, enabling accurate bids and approved insurance claims

- Produced field reports with measurements, photos, and recommendations.

- Time saved per inspection due to standardized test-squares protocol.

• Communication skills

- Always maintained clarity, empathy, and persuasion with every homeowner.

- Conducted on-site consultations with Homeowner, using visual aids (photos, diagrams, samples) to explain roof conditions and recommended next steps.

- Presenting to the adjuster, inspection findings with organized documentation, photos, and measurements to support claim processing.

- Responded promptly to follow-up questions and provided supplemental reports to help secure timely approvals.

- Directed ladder placement and access points with clear, safety-focused instructions, ensuring efficient and secure setup.

- Gave concise task assignments and real-time feedback to ladder assistants to maintain pace and avoid delays.

• salesmanship skills

- Explaining complex roofing concepts in plain language.

- Translating materials, methods, and warranties into clear pros/cons.

- Active listening; let clients voice concerns about cost, disruption, and timeline.

- Asking open-ended questions to uncover concerns about aesthetics, long-term value, and what needs; need to be met.

- Maintained professionalism and courtesy with homeowners, even in challenging conversations, to preserve trust.

- Building a positive, long-term relationship that invites referrals and repeat business.

- Gaining agreement on next steps, scheduling installation, or providing financing options, logistics.

• The team would look over blueprints and make sure everyone had a specific duty.
• Create precise measurements, and construct solar panels onto the rafters onto the roof.
• Make sure all safety precautions were met while installing, ex: harness, ropes, anchors, and hardhats.
• Install solar panels, as well as electrical systems.
• I would also make proper inspections to make sure they met specific county guidelines.
• Evaluate the amount of supplies/materials needed for that specific job for the day.
• Clean up scrap materials in the construction area when the job is finished.

• Make sure all of the materials were stocked and ready for preparation for the daily job.
• Evaluate the amount of supplies/ materials needed for that specific job for the day.
• The team would look over blueprints and make sure every one had a specific duty.
• Create precise measurements and construct solar panels onto the rafters onto the roof.
• Make sure all safety precautions were met while installing ex: harnesses, ropes, anchors, and hard hats.
• Install Solar panels as well as electrical system.
• I would also make proper inspections to make sure they meet specific county guidelines.
• I would survey a potential customers home to make sure it was safely compatible for construction and take images of the site for the architects to build blueprints.
• Clean up scrap materials in the construction area.
• Conclude daily tasks with cleaning out each vehicle that has scrap materials and make sure it was properly cleaned up and organized for the next days assignment.

• In the past year working in Management as a General Manager, treating fellow employees with respect and patience creates an environment of professionalism which sets the tone towards how customers and fellow staff are to be treated.
• Never get frustrated if someone has questions or concerns because questions and concerns are always opportunities for the staff member to grow.
• Lastly, I always encourage staff members to leave personal issues at home to keep the morale high in the workplace.
• Oversee 2-4 managers/shift leaders, 5-7 team members (insiders), and 4-6 delivery drivers.
• Oversee at any point in time 11-17 staff members.
• Ran the day to day operations in the restaurant, making sure every item was made according to the Papa Johns standards before going to the customer.
• Managed all store cash and deposits.
• Hiring and training new employees.
• Making QCC truck orders twice a weeks for restocking according to sales.
• Daily Counting inventory.
• Advising and coaching my management team.
• Helping with customer service.
• Creating the weekly schedule for employees according to sale projections, Holidays, occasional bad weather, and sporting events.