Michael Smith
Baltimore
Summary
Dedicated professional with strengths in cargo management, effective communication, and safety compliance. Committed to delivering high-quality service and maintaining strong client relationships.
Overview
14
14
years of professional experience
Work History
Independent Contractor
Robin Hill Road LLC
Baltimore
05.2024 - Current
- Loaded and secured cargo to ensure safe transport conditions.
- Operated various vehicles to transport goods across designated routes.
- Maintained vehicle cleanliness and performed routine safety checks.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Resolved customer inquiries promptly via phone or email communication channels.
- Coordinated shipping of products or services to customers in a timely manner.
- Identified needs of customers promptly and efficiently.
Truck Driver
Single Source Logistics
Baltimore
08.2023 - 09.2024
- Operated heavy trucks to transport goods safely to various locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated with dispatch to receive delivery instructions and updates.
- Maintained accurate logs of driving hours and cargo deliveries.
- Managed loading and unloading of freight at designated locations.
Delivery Driver
M&J Delivery Driver
Baltimore
02.2019 - 07.2023
- Delivered packages efficiently to various locations within designated routes.
- Communicated effectively with dispatch regarding traffic and delivery updates.
Delivery Driver
Ferguson Enterprises LLC
Baltimore
12.2014 - 05.2020
- Inspected vehicles daily to ensure safe and reliable operation.
- Communicated effectively with dispatch regarding traffic and delivery updates.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Followed safety protocols during transportation to ensure compliance with regulations.
- Collaborated with team members to improve delivery processes and schedules.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
Delivery Driver
Bond Distributing Company
Baltimore
11.2012 - 07.2014
- Delivered packages efficiently to various locations within designated routes.
- Communicated effectively with dispatch regarding traffic and delivery updates.
- Inspected vehicles daily to ensure safe and reliable operation.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Assisted in loading and unloading packages to maximize delivery efficiency.
- Followed safety protocols during transportation to ensure compliance with regulations.
- Collaborated with team members to improve delivery processes and schedules.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Delivery Driver
Holly Poultry
Baltimore
01.2012 - 11.2012
- Delivered packages efficiently to various locations within designated routes.
- Inspected vehicles daily to ensure safe and reliable operation.
- Communicated effectively with dispatch regarding traffic and delivery updates.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Education
High School Diploma -
Maryland State Department Of Education
GED OFFICE - BALTIMORE,MD.2120110-2004
Skills
- Cargo management
- Vehicle operation
- Route navigation
- Safety compliance
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Record keeping
- Work inspections
- Client relationship building
- Customer support
- Multitasking and organization
Timeline
Independent Contractor
Robin Hill Road LLC
05.2024 - Current
Truck Driver
Single Source Logistics
08.2023 - 09.2024
Delivery Driver
M&J Delivery Driver
02.2019 - 07.2023
Delivery Driver
Ferguson Enterprises LLC
12.2014 - 05.2020
Delivery Driver
Bond Distributing Company
11.2012 - 07.2014
Delivery Driver
Holly Poultry
01.2012 - 11.2012
High School Diploma -
Maryland State Department Of Education