Michael Spencer
Towson,MD
Summary
Accomplished City Letter Carrier with over 11 years of experience in postal services and automotive customer service. Known for maintaining impeccable accuracy in record-keeping and deliveries, enhancing customer satisfaction through expert service advisement, and optimizing sales processes in fast-paced settings. Proficient in safety inspections, quality assurance, and customer relationship management. Poised to utilize vast experience to deliver impactful outcomes in upcoming positions.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States postal service
02.2020 - Current
- Maintained accurate records of over 300 deliveries, pickups and other transactions per day using computer software systems.
- Assisted in training new hires on operational processes, safety protocols and customer service standards.
Service Advisor
Heritage Subaru
02.2019 - 02.2020
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Created estimates based on labor time required for each job according to dealership rate schedules.
Product Genius
BMW of Catonsville
06.2016 - 02.2019
- Provided comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase.
- Utilized app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution.
Airline Customer Service Agent
Menzies aviation/Alaska airlines
04.2017 - 05.2018
- Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items.
- Ensured that all necessary documents were complete prior to departure of 30 plus flights
Education
High School Diploma - undefined
Milford Mill Academy
Baltimore, MD06.2014
Skills
- Customer Satisfaction
- Progress Tracking
- Safety Inspections
- Quality Assurance
- Time management
- Risk assessment
Timeline
City Letter Carrier
United States postal service
02.2020 - Current
Service Advisor
Heritage Subaru
02.2019 - 02.2020
Airline Customer Service Agent
Menzies aviation/Alaska airlines
04.2017 - 05.2018
Product Genius
BMW of Catonsville
06.2016 - 02.2019
High School Diploma - undefined
Milford Mill Academy
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