Michael Stuprich III
Cockeysville
Summary
Proficient Assistant Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Goal oriented and driven by our mission statement and delivering on our 5 key moments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Assistant Store Manager
Starbucks
04.2017 - Current
- Contribute to Starbucks success by leading and building a team of partners to create The Starbucks Experience for customers and partners, manage overall operations of store through the following: business analysis & problem solving, prioritizing & planning, teaching & training, sales & inventory, scheduling for maximum forecasted coverage, promoting ops standards & continuous improvement, building a solid culture & effective communication, role-modeling and living our 5 key moments, coaching for performance & development, organization of store for better inventory control, and continuously checking and adjusting operations to optimize performance
Senior Guest Advisor, Associate Trainer
GameStop
07.2018 - 09.2019
- Led team in delivering exceptional customer service, enhancing guest experiences and satisfaction.
- Trained new staff on product knowledge, sales techniques, and company policies to ensure consistency.
- Analyzed sales data to identify trends, driving inventory management and merchandising decisions.
Ground Operator, Ground Operator Trainer
Southwest Airlines
02.2013 - 01.2017
- Operated and monitored ground support equipment to ensure timely aircraft departures.
- Collaborated with team members to maintain safety and compliance standards during operations.
- Trained new operators on standard operating procedures and safety guidelines.
Education
Bachelor of Arts - Counseling and Applied Psychology
Arizona State University
10-2028
Skills
- Problem-solving
- Customer experience
- Inventory control
- Mentoring and coaching
- Goals and performance
- Work Planning and Prioritization
- Team building and leadership
- Store operations
- Employee scheduling
- Hiring and training
- Retail operations
Affiliations
- Starbucks Partners For Sustainability
- Starbucks Coffee Master
Certification
- Food Service Manager Since February 2021
- Coffee Master Since April 2023
Timeline
Senior Guest Advisor, Associate Trainer
GameStop
07.2018 - 09.2019
Assistant Store Manager
Starbucks
04.2017 - Current
Ground Operator, Ground Operator Trainer
Southwest Airlines
02.2013 - 01.2017
Bachelor of Arts - Counseling and Applied Psychology
Arizona State University
AWARDS
Partner of the Quarter: September 2018, July 2017, Ground Ops Agent of the Quarter: July 2014, September 2016, Sony Customer Service Award: Dec. 2018