Michael Towns
College Park
Summary
Dynamic host and trainer at Famous Dave's Bar-B-Que, adept at reservation coordination and delivering exceptional customer service. Excelled in high-pressure environments, enhancing guest satisfaction through effective communication and adaptability. Collaborated with teams to optimize seating arrangements, reducing wait times by 20%. Recognized for professional appearance and detail-oriented approach.
Overview
2
2
years of professional experience
Work History
Host, Host Trainer
Famous Dave's Bar-B-Que
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Capital Guardian Youth Challenge Academy
Laurel, MD12-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Reservation coordination
Timeline
Host, Host Trainer
Famous Dave's Bar-B-Que
04.2024 - Current
High School Diploma -
Capital Guardian Youth Challenge Academy