Summary
Overview
Work History
Education
Skills
Why Im A Great Fit
Affiliations
Timeline
Generic

Michael Tucker Jr.

Towson

Summary

Results-driven manager with a strong history at Gemstar Cleaning Services, recognized for enhancing customer satisfaction through strategic relationship management and effective team collaboration. Expertise in project management and communication fosters a positive work environment, driving operational efficiency and improving service quality. Highly organized Client Service Associate adept at engaging diverse customer profiles. Seeking a role that values dedication and hard work.

Overview

8
8
years of professional experience

Work History

Manager

Gemstar Cleaning Services
Middletown
01.2020 - Current
  • Streamlined workflows to elevate service quality and team efficiency.
  • Managed daily operations, including employee scheduling and client communications.
  • Quickly resolved customer concerns to foster strong relationships.
  • Cultivated a positive work environment through exemplary leadership.
  • Coached and mentored team members to enhance job performance.
  • Developed and executed strategies to boost customer satisfaction and loyalty.

Commercial Cleaner

Carefree Maintenance, Inc.
Middletown
05.2020 - 08.2023
  • Communicated job duties, expectations, and policies clearly to employees.
  • Assisted customers in product selection to enhance satisfaction.
  • Enforced company policies consistently while maintaining open-door approach for staff concerns.
  • Developed strategies that improved operational efficiency and elevated customer service levels.
  • Responded promptly and professionally to customer inquiries and complaints.
  • Investigated accidents or incidents occurring during shifts to ensure safety.
  • Coordinated with departments to facilitate seamless workflow between shifts.
  • Trained new employees on company policies and procedures, reinforcing workplace standards.

Customer Service Representative

Dairy Queen
04.2019 - 05.2020
  • Delivered high-quality service in fast-paced environment to enhance customer experience.
  • Addressed customer inquiries with empathy, providing accurate information on products and services.
  • Managed multiple tasks under pressure while fostering a friendly, team-oriented atmosphere.
  • Maintained professionalism when resolving issues with difficult customers.

Customer Service Representative

Domino’s Pizza
Middletown
01.2017 - 03.2019
  • Managed customer orders and inquiries through phone, email, and in-store interactions with accuracy.
  • Ensured efficient service delivery by collaborating with team members to maintain a friendly atmosphere.
  • Fostered customer loyalty through consistent, positive engagement and personalized assistance.
  • Delivered exceptional customer service while resolving complaints promptly and professionally.
  • Tracked orders from initiation to completion to guarantee timely delivery of goods.
  • Maintained professionalism in challenging situations, de-escalating concerns effectively.
  • Cultivated strong relationships with customers to enhance overall satisfaction.
  • Provided accurate product information to address customer inquiries across multiple channels.

Education

B.S. - Mass Communication

Towson University
Towson, MD
05.2026

Associate Degree - Animation

Delaware College of Art and Design (DCAD)
Wilmington, DE
05.2023

Skills

  • Customer support and service
  • Clear communication
  • Marketing strategy
  • Relationship building
  • Multitasking Abilities
  • Team collaboration and building
  • Organizational skills
  • Social media management
  • Content creation and graphic design
  • Project management and leadership

Why Im A Great Fit

  • Experienced in working across communication channels to resolve customer needs
  • Passionate about helping others succeed — from small business owners to new marketers
  • Brings a blend of customer service, creative insight, and marketing awareness
  • Excited to work in a collaborative, mission-driven environment that values innovation and connection

Affiliations

  • Artist and writer passionate about blending visual art with storytelling
  • Experienced in content creation across multiple platforms
  • Love experimenting in the kitchen and discovering unique, flavorful recipes
  • Dedicated to leading and mentoring youth in recreational sports, fostering teamwork and personal growth

Timeline

Commercial Cleaner

Carefree Maintenance, Inc.
05.2020 - 08.2023

Manager

Gemstar Cleaning Services
01.2020 - Current

Customer Service Representative

Dairy Queen
04.2019 - 05.2020

Customer Service Representative

Domino’s Pizza
01.2017 - 03.2019

B.S. - Mass Communication

Towson University

Associate Degree - Animation

Delaware College of Art and Design (DCAD)

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Michael Tucker Jr.