Michael Vallair
BelAir,MD
Summary
Accomplished law enforcement professional with a distinguished career at the Baltimore City Police Department.
Experienced in criminal investigations and community engagement.
Renowned for integrity and the ability to de-escalate conflicts, significantly enhancing public safety and trust.
Holds advanced certifications, including Crime Lab Technician I, and Diamond Standard Training.
Driven and community-focused with a strong sense of integrity and dedication to public safety.
Possesses foundational knowledge of law enforcement protocols and criminal justice principles.
Diligent with solid background in law enforcement and community safety.
Successfully resolved numerous investigations and maintained public order through effective policing strategies.
Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.
Skilled at investigating crimes and accidents while identifying and preserving evidence.
Eager to apply abilities to dynamic new position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Police Officer
Baltimore City Police Department
08.1998 - 07.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Assistant Service Manager
Saturn of York Road
04.1994 - 06.1998
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Service Manager
Valley Motors
06.1990 - 04.1994
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
Police Cadet
Baltimore City Police Department
10.1988 - 06.1990
- Filed records and provided recordkeeping duties.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Assisted in maintenance of police facilities and vehicles.
- Processed fingerprint applications.
Education
No Degree - Criminal Justice
Baltimore City Community College
Baltimore, MD01-1989
Skills
- Report writing
- Integrity and honesty
- Criminal investigations
- Remaining Calm under High Stress Conditions
- Relationship Building between other Agencies
Accomplishments
Field Training Office
OIC Experience
Officers Merit / Valor Pin
Testified as an expert in Circuit, District and Federal Ct
Crime Lab Certification
Fingerprint Analysis
Blood Stain Pattern Recognition
MPTC
Vanguard Justice Society
FOP #3
Felton Volunteer Fire Department
St. Judes Childrens Society
Harford County Infants and Toddler
PTA
Certification
- Emergency Vehicle Operations Course (EVOC)
- Gang Resistance Education And Training(GREAT)
- Critical Incident Stress Management (CISM)
- Child Abuse Investigation ( SID )
- Bloodborne Pathogens Training
- Crime Scene Investigation
- Tactical Communication Skills Training (Verbal Judo)
- Basic Life Support Certification (BLS)
- Standardized Field Sobriety Test (SFST)
- Radar and Laser Certification
Languages
English
Full Professional
Timeline
Police Officer
Baltimore City Police Department
08.1998 - 07.2013
Assistant Service Manager
Saturn of York Road
04.1994 - 06.1998
Assistant Service Manager
Valley Motors
06.1990 - 04.1994
Police Cadet
Baltimore City Police Department
10.1988 - 06.1990
- Emergency Vehicle Operations Course (EVOC)
- Gang Resistance Education And Training(GREAT)
- Critical Incident Stress Management (CISM)
- Child Abuse Investigation ( SID )
- Bloodborne Pathogens Training
- Crime Scene Investigation
- Tactical Communication Skills Training (Verbal Judo)
- Basic Life Support Certification (BLS)
- Standardized Field Sobriety Test (SFST)
- Radar and Laser Certification
No Degree - Criminal Justice
Baltimore City Community College
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