Michael Woods

Monitored WMATA rail and bus stations, rail yards, and depots to ensure safety and compliance.

• Monitored interiors of trains and buses for safety and compliance standards.

Provided video footage to law enforcement for investigations, aiding in case resolution.

• Utilized applications such as Verint, CNL, Lytx, and Luminator for effective surveillance.
• Streamlined daily task processes to improve operational efficiency and support team objectives.

• Diagnosed technical issues in field equipment and executed necessary repairs.
• Performed troubleshooting on electronic circuits and systems to maintain functionality.
• Installed and maintained transportation software systems to ensure optimal performance.
• Managed inventory of spare parts to ensure timely service delivery.
• Coordinated with cross-functional teams to enhance service efficiency and response times.
• Conducted routine inspections to verify compliance with safety standards.
• Documented service reports to provide clear records of repairs and maintenance activities.
• Completed service call paperwork promptly to maintain accurate records.

• Delivered technical services for repair and maintenance of SONET ring and OTN networks, ensuring network reliability.
• Installed, troubleshot, diagnosed, upgraded, programmed, and repaired various electronic systems including Motorola 700 MHz radios and associated consoles.
• Collaborated with network analysts to monitor and resolve technical issues in computer networking operations.
• Operated specialized test equipment such as OTDRs and spectrum analyzers to diagnose problems.
• Performed preventive and emergency maintenance, inspections, repairs, and replacements on hardware systems.
• Responded promptly to high-priority events using various communication methods to minimize downtime.
• Assisted system administrators with backend integration for mobile CCTV equipment and CAD systems.
• Updated work orders in Maximo ticketing system, facilitating clear communication with management.

• Installed and configured Cisco switches, routers, and Aruba access points.
• Deployed and maintained Cisco and Avaya VoIP systems.
• Executed service calls and installed structured cabling for Cat6/6a fiber to ensure reliable network connectivity.
• Supported continuous monitoring and maintenance of U.S. Congress network communications to uphold operational integrity.

• Provided enterprise-level on-call support, resolving subscriber connectivity challenges and minimizing downtime.
• Troubleshot network issues with switches, routers, and firewalls, enhancing overall network reliability.
• Utilized Wireshark and Cisco DNA Center for detailed network analysis and troubleshooting.
• Developed comprehensive technical documentation for Cisco and Aruba deployments, facilitating smoother implementation and user onboarding.

• Managed installation of DAS access points and data closet infrastructure, enabling enhanced communication capabilities.
• Supervised installation of copper and fiber optic cabling systems, improving network connectivity.
• Ensured compliance with safety standards in medical environments using HEPA equipment and clean protocols, safeguarding patient health.

• Executed fusion and mechanical splicing for single and multi-mode fiber, facilitating reliable network connections.
• Supported activation and troubleshooting of B-PON and G-PON fiber services, enhancing service reliability for customers.
• Led fiber installation teams, ensuring compliance with technical standards to achieve project goals.