Michael Wozar
Fallston
Summary
Dynamic Shift Leader skilled in problem-solving and customer service. Experience in analyzing sales trends and fostering a team-oriented environment to boost morale and productivity. Dedicated to optimizing operations and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Forest Hill
06.2024 - 12.2025
- Provided feedback to upper management on team performance and operational challenges.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Analyzed sales data to identify trends and areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Fostered a team-oriented environment to increase morale and productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Leader
Royal Farms
Monkton
11.2023 - 05.2024
- Utilized POS systems efficiently for order processing and inventory management.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Delivery Driver
Bruno's Pizza & Pasta
Cockeysville
03.2022 - 10.2023
- Executed efficient route planning to minimize delivery times and enhance customer satisfaction.
- Coordinated with kitchen staff to confirm order accuracy before dispatch.
- Handled customer inquiries and resolved issues to ensure positive delivery experiences.
Team Leader
Chic-Fil-A
Forest Hill
09.2020 - 03.2022
- Optimized resource allocation to ensure efficient operations during peak hours.
- Coordinated team schedules to ensure adequate coverage and operational efficiency.
- Supported team members in achieving personal and professional development goals.
Education
Associate of Science - Business Administration
Harford Community College
Bel Air, MD05-2026
Skills
- Customer service
- Team building
- Sales analysis
- Project management
- Leadership development
- Operational efficiency
Timeline
Shift Leader
Jersey Mike's Subs
06.2024 - 12.2025
Shift Leader
Royal Farms
11.2023 - 05.2024
Delivery Driver
Bruno's Pizza & Pasta
03.2022 - 10.2023
Team Leader
Chic-Fil-A
09.2020 - 03.2022
Associate of Science - Business Administration
Harford Community College