Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michaela A.D. Jefferson

Pikesville

Summary

Dynamic Quality Assurance Analyst Intern at Mercy Medical Center with expertise in regulatory compliance and process improvement. Proven ability to enhance patient satisfaction through effective communication and thorough chart reviews. Committed to fostering a safe environment while advocating for patient needs and optimizing workflows. Enthusiastic about driving quality in healthcare settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst Intern

Mercy Medical Center
Baltimore
01.2025 - Current
  • Conduct chart reviews for accuracy and regulatory compliance
  • Perform gap analyses to identify improvement opportunities
  • Carry out hygiene and equipment safety audits
  • Round on patients to assess satisfaction and resolve concerns

Resident Caregiver

ProMedica
12.2023 - Current
  • Assist residents with mobility, hygiene, feeding, and grooming
  • Provide companionship and emotional support
  • Monitor patient behavior and ensure a safe, clean environment

Summer Intern

BVI Financial Services Commission
Pasea Estate
06.2023 - 08.2023
  • Reviewed licensing applications for compliance
  • Processed and organized clerical documentation
  • Participated in discussions on compliance protocols and fraud prevention

Health Fair Volunteer

Health Ministries SDA
Tortola
11.2019 - 11.2019
  • Educated community members on respiratory health
  • Supported event setup and distributed outreach materials

Elderly Caregiver Volunteer

Adina Donovan Home for the Elderly
Tortola
06.2019 - 07.2019
  • Assisted with patient feeding, hygiene, and mobility
  • Provided social interaction and maintained clean living spaces

Education

Bachelor’s - Public Health and Sociology

University of Maryland Baltimore County
Baltimore, MD
05-2025

Certificate - Certified Nursing Assistant

Ghandi Healthcare
Pikesville, MD
01.2024

Certificate - Certified Nursing Assistant (Incomplete)

Raphael O. Wheatley Skills Center
Charlotte Amalie, USVI
12.2022

Skills

  • Chart reviews
  • Clinical documentation accuracy
  • Gap analysis
  • Process improvement
  • Hygiene audits
  • Equipment safety audits
  • Patient satisfaction rounding
  • Health education
  • Community engagement
  • Workflow optimization
  • Verbal communication
  • Interdisciplinary communication
  • Vital signs monitoring
  • Electronic charting
  • Mobility support
  • Feeding support
  • Grooming support
  • Emotional support
  • Infection control
  • Safety compliance
  • Data analysis
  • Regulatory compliance
  • Patient advocacy
  • Communication skills
  • Team collaboration
  • Professionalism
  • Reliability
  • Problem documentation
  • Problem-solving abilities

Certification

  • CITI Program – Human Research (Minimal Risk Research), 09/01/23, 09/01/28
  • CITI Program – Export Compliance, 11/01/23, 11/01/25

Languages

  • English, Native
  • Spanish, Conversational
  • French, Beginner

Timeline

Quality Assurance Analyst Intern

Mercy Medical Center
01.2025 - Current

Resident Caregiver

ProMedica
12.2023 - Current

Summer Intern

BVI Financial Services Commission
06.2023 - 08.2023

Health Fair Volunteer

Health Ministries SDA
11.2019 - 11.2019

Elderly Caregiver Volunteer

Adina Donovan Home for the Elderly
06.2019 - 07.2019

Bachelor’s - Public Health and Sociology

University of Maryland Baltimore County

Certificate - Certified Nursing Assistant

Ghandi Healthcare

Certificate - Certified Nursing Assistant (Incomplete)

Raphael O. Wheatley Skills Center

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Michaela A.D. Jefferson