Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Cooking, Exercising.
Timeline
Generic

Michael W. Poffel

Parkville,MD

Summary

Offering more than 23 years of progressively responsible customer consulting experience with business to business companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction while adding positively to company culture

Overview

24
24
years of professional experience

Work History

Brand Ambassador

Holly Poultry Inc
06.2019 - 03.2025
  • Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
  • Led presentations and training with entire sales forces through sales meetings and foods shows.
  • Established rapport with multi chain accounts through suggesting value added poultry cuts, ultimately saving them time and labor costs to contribute to their growing business.
  • Worked closely with plant managers and QA dept to ensure products are correctly processed with in spec the meet the customers needs.
  • Increased customer satisfaction by providing alternatives and recommendations and attentive service.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Traveled across territory to connect with established and prospective customers.

Sales Representative

Sysco Foods
02.2002 - 03.2020
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Consulted customers on lowering food cost and increasing their profits with loss prevention training, cost analysis, product placement and inventory management.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Led educational training seminars and product demonstrations.
  • Set up appointments with potential and current customers to promote new products and services.
  • Demonstrated products and specific features at customer locations and special events.

Personal Chef

Ray Lewis Baltimore Ravens
01.2001 - 04.2003
  • Developed recipe inventory to offer meal options for variety of tastes and needs.
  • Met with client and discussed preferred meals, dietary restrictions and food allergies.
  • Sourced healthy cooking techniques to capture flavor and nutrients of food with fresh ingredients.
  • Designed and prepared all menu items for private home/office setting.
  • Cleaned meal preparation areas and washed hands frequently to promote hygienic and sanitary practices.
  • Prepared meals using variety of cooking techniques, including baking, braising, roasting, frying and sautéing.

Education

Bachelor of Science - Culinary Management

Stratford University
Baltimore

Skills

  • Ecommerce customer platform
  • Business Development
  • Product knowledge and service sales
  • Professional demeanor
  • Exceptional customer service
  • Problem-solving skills
  • Sales training
  • Upselling
  • Salesforcecom
  • Relationship Building
  • Customer service

Accomplishments

Attended North East Regional Sales and Marketing Career Development Program
Qualified for Presidents Club Sales award Fiscal Year 2007 with an increase of 20% of new business and 16% gross profit margin over last Fiscal Year.; trained in web based sales management program salesforce.com
VIP sales award 0% lost business award. #1 in the company for customer retention
Chosen for Marketing Associate accelerator training program May 1-5 2017
Selected for companywide mentoring program for new hires.

Cooking, Exercising.

I am a trained chef and often cook at home and I do circuit training classes multiple times a week at my local gym.

Timeline

Brand Ambassador

Holly Poultry Inc
06.2019 - 03.2025

Sales Representative

Sysco Foods
02.2002 - 03.2020

Personal Chef

Ray Lewis Baltimore Ravens
01.2001 - 04.2003

Bachelor of Science - Culinary Management

Stratford University

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Michael W. Poffel