MICHA C. WOODS
Hilton Grand Vacations
Bowie,MD
27
years of professional experience
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and am adaptable to changing demands. Proven success managing multimillion-dollar sales environments, developing teams, improving service operations, managing vendors and budgets, and resolving high-level customer concerns. Known for creating positive team cultures while maintaining high standards of service, performance, and operational excellence. Reliable and results-driven with a focus on continuous improvement.
Work History
Sales Gallery Coordinator Lead Supervisor
2 Years 9 Months- Develop and streamline guest-service processes to improve consistency, efficiency, and the overall owner and guest experience.
- Resolve high-volume owner and guest escalations while coordinating with Hotel and Resort Operations to deliver timely resolutions. Serve 1,500+ guests monthly.
- Coordinated daily sales gallery operations, ensuring smooth guest flow and presentation readiness.
- Liaise with third-party vendors and oversee operational needs, equipment, supplies, reporting, and departmental communications.
- Manage tour assignments and appointment changes supporting efficient sales team coverage across multiple departments in a multimillion-dollar vacation ownership sales environment.
- Prepare daily reports, ensuring accurate documentation of tour counts, attendance, and gallery activity.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.
Event Strategist
10 Years- Directed end-to-end planning and execution of 300+ corporate, entertainment, hospitality, sports, and private events for high-profile clients and organizations.
- Managed event strategy, budgets, vendors, logistics, branding, staffing, guest experience, and on-site execution while maintaining client relationships and delivering seamless experiences from concept through completion.
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Led brainstorming sessions, fostering a culture of innovation and creative problem-solving within the organization.
- Key Clients: Allen Iverson
- KPMG
- Ciroc Vodka, Crown Royal & Deleon Tequila
- Activations
- Break Thru Beverage
- DC Mayor Muriel Bowser's Youth Inauguration
- Ball
- Howard University School of Education
- Washington Wizards Dancer's Showcase
- Pepsi CO.
- Washington Redskins Calendar Event
Director of Events & Partnerships
2 Years- Led event planning, partnerships, client relations, staffing, vendors, and on-site operations for high-profile entertainment events. Average event size 1000 guest.
- Hired, trained, and supervised 200+ employees and event staff.
- Managed budgets, contracts, sponsors, vendors, and cross-functional event requirements.
- Navigated unforeseen challenges during live events while maintaining a calm demeanor under pressure.
- Directed event bookings, balancing concert programming with private rentals and venue availability, generating $1.5M in event revenue
- Negotiated client contracts, aligning event scope, pricing, and production requirements.
- Oversaw event logistics, including staging, catering, security, and vendor scheduling.
Client Advisor
2 Years- Managed VIP relationships with athletes, government officials, dignitaries, and high-net-worth clientele, generating $1M in quarterly revenue
- Advised clients on product features, craftsmanship, and styling aligned with individual preferences.
- Exceeded sales targets, contributing significantly to the team's overall success.
- Cultivated long-term client relationships through personalized service and attentive follow-up.
- Managed clienteling activities using CRM tools to support relationship continuity and repeat business.
- Curated VIP experiential events and supported product launches and seasonal campaigns.
Director of Sales & Events, ESPN Zone
10 Years- Identified new revenue opportunities through market analysis, competitive insights, and partnership development.
- Directed sales strategy across key accounts, aligning pipeline priorities with revenue objectives and client needs.
- Managed communication across 20+ senior managers and 100+ staff.
- Coached and developed sales teams through training, counseling, motivation, and performance management.
- Managed budgets, departmental spending, sponsorships, special events, and strategic client relationships. Average event budget $50K +. Generated $2.5M+ annually in private event revenue.
- Built executive relationships with brands, agencies, and partners to expand business opportunities.
Education
Bachelor of Science - Interdisciplinary Studies - Diversity Awareness
- National Society of Leadership and Success
- GPA: 3.94
- Dean's List
Skills
Event coordination
Customer service excellence
Collaborative leadership
Talent development
Performance Management
Food and beverage experience
Process Improvement
Employee shift planning
Social Media Marketing
Sales strategy development
Customer experience enhancement
Upselling and cross-selling
Brand awareness
Effective negotiation
Timeline
Sales Gallery Coordinator Lead Supervisor
Hilton Grand Vacations
01.2024 - CurrentRead More
Event Strategist
Freelance
01.2014 - 01.2024Read More
Director of Events & Partnerships
The Howard Theatre
01.2012 - 01.2014Read More
Client Advisor
Louis Vuitton - LVMH
01.2010 - 01.2012Read More
Director of Sales & Events, ESPN Zone
The Walt Disney Company
01.2000 - 01.2010Read More
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Bachelor of Science from Interdisciplinary Studies - Diversity Awareness
Read More
Expertise
EVENT MANAGEMENT | CUSTOMER EXPERIENCE | PEOPLE LEADERSHIP