Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Michele Embleton

Glen Burnie

Summary

Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties. Driven Medical Biller motivated to perform beyond expectations. Patient-focused Medical Administrative Assistant with more than 10 years experience working in a busy medical office serving diverse populations. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Organized Medical Records Clerk with the ability to readily adapt to changing environments and demands. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Overview

28
28
years of professional experience
1989
1989
years of post-secondary education

Work History

Customer Service Manager/Bartender

Jimmy Ts LLC
Pasadena
07.2018 - Current
  • Managed customer inquiries and complaints efficiently to ensure satisfaction.
  • Trained and mentored staff on best customer service practices.
  • Developed service protocols to enhance team performance and response times.
  • Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction.
  • Provide a positive guest experience, interact with patrons, and handle gambling play and payouts.
  • Deliver excellent customer relations, building and maintaining a positive and professional relationship.
  • Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner.

Office Manager

Arundel Foot & Ankle Group
Glen Burnie
06.2007 - 06.2018
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Determined prior authorizations for medication and outpatient procedures.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Updated patient financial information to guarantee accuracy.
  • Examined patients insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Posted and adjusted payments from insurance companies.

Medical Assistant

Dr Jeffrey Bober
Glen Burnie
04.2003 - 06.2007
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Professionally and courteously verified appointment times with patients.
  • Verified patients eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.

Medical Receptionist

DR Daljit Sawhney
Glen Burnie
03.1998 - 02.2003
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Education

Old Mill Senior High School
Millersville, MD

Skills

  • Quality assurance
  • Physician billing
  • CMS-1500 billing forms
  • Filing and data archiving
  • HIPAA compliance
  • OSHA compliance
  • Patient scheduling
  • Strong client relations
  • Exceptional communication skills
  • Cash handling
  • Beverage knowledge
  • Customer relationship management
  • Staff training
  • Event coordination
  • Handling difficult customers

Personal Information

Authorized To Work: US

Timeline

Customer Service Manager/Bartender

Jimmy Ts LLC
07.2018 - Current

Office Manager

Arundel Foot & Ankle Group
06.2007 - 06.2018

Medical Assistant

Dr Jeffrey Bober
04.2003 - 06.2007

Medical Receptionist

DR Daljit Sawhney
03.1998 - 02.2003

Old Mill Senior High School

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Michele Embleton