Michele Jackson
Bel Air,MD
Summary
Healthcare professional with extensive experience in managing reimbursement tasks and resolving credit balances. Proven ability to streamline processes and improve efficiency while maintaining compliance with industry standards. Valued team player who consistently achieves results through effective collaboration and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credit Reimbursement Specialist II
MedStar Health
01.2023 - Current
- Analyze patient/insurance credit balance for potential refunds.
- Streamlined reimbursement processes by implementing efficient strategies for tracking.
- Analyzed accounts for trends in error, and report to management to implement corrective actions.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Support MedStar objective by maintaining compliance with all relevant state and federal regulations.
Clinic Assistant PRN
MedStar Health
10.2019 - Current
- Support healthcare providers by preparing examination rooms and sterilizing instruments/equipment promptly.
- Monitor inventory levels of supplies, and adequate stock for operations.
- Assist with documenting clinic activities, train new staff on operational procedures, enhancing team performance and patient support services.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
Patient Financial Specialist II
MedStar Health
01.2018 - 01.2023
- Enhance revenue collections through diligent follow-up on unpaid accounts.
- Developed strong relationships with insurance companies, facilitating smooth communication regarding claim submissions and reimbursements.
- Streamlined financial processes to enhance efficiency in billing operations.
Data Entry Clerk
St. Paul & Biddle Medical Associates
06.2007 - 12.2017
- Process high volumes of patient data with accuracy and efficiency.
- Maintain electronic health records by updating patient information consistently.
- Monitor data integrity, identifying discrepancies and resolving issues proactively.
- Scanning document and save in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintain confidentiality and security of all information, ensuring compliance with data protection regulations.
Education
Associate of Arts - Human Services (some College)
Catonsville Community College of Baltimore County
Catonsville, MDSkills
- Proficient in Microsoft Office Suite
- Data analysis expertise
- Financial account posting
- Analytical problem solving
- Adaptability to changing situations
- Effective multitasking
- Effective time management
- Collaborative teamwork
Accomplishments
Monthly Spotlight Recognition (December 2025) and Monthly Townhall 2.0 Recognition (January 2026) for initiating the new BOT AI testing process for patient credit.
Certification
CPR/AED Basic Life Support, 2014- current
Certified Revenue Cycle Specialist (CRCS), 2022- current
Timeline
Credit Reimbursement Specialist II
MedStar Health
01.2023 - Current
Clinic Assistant PRN
MedStar Health
10.2019 - Current
Patient Financial Specialist II
MedStar Health
01.2018 - 01.2023
Data Entry Clerk
St. Paul & Biddle Medical Associates
06.2007 - 12.2017
Associate of Arts - Human Services (some College)
Catonsville Community College of Baltimore County