Summary
Overview
Work History
Education
Skills
Affiliations
Certification
OF NOTE (CONTINUED)
Timeline
Generic

Michele Williams

Laurel

Summary


Professional with strong background in leadership and team collaboration. Known for strategic problem-solving, effective communication, and adaptability in dynamic environments. Proven ability to drive projects to successful completion, ensuring high standards and impactful results. Skilled in project management, team coordination, and delivering consistent performance under pressure.

Overview

22
22
years of professional experience
1
1
Certification

Work History

HR Technology Products, Lead Associate

Fannie Mae
01.2013 - Current
  • Functional lead for all aspects of the onboarding and benefits modules of Workday HCM. Responsible for business process configuration, and providing day to day technology support to the Human Resources team and internal support teams. Participate in all development activities, including system upgrades and the implementation of additional applications and functionality.
  • Gather business requirements for new feature requests and map to system capabilities. Provide production support to ensure business processes execute as planned. Respond to employee issues and communicate status to the technology partners, HR Teams and relevant stakeholders. Responsible for data integrity and quality assurance of all data. Train end-users and peers on new processes and functionality as needed.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Developed comprehensive training materials to onboard new team members quickly and efficiently.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Spearheaded process improvement initiatives, leading to greater operational efficiency and cost savings.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Presented project updates to senior leadership regularly, highlighting successes as well as potential risks or challenges faced during execution stages.

HRIS Analyst II

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
01.2012 - 01.2013
  • Responsible for the maintenance of the HR Information System in support of Human Resources administration and special projects. Modified system as necessary to ensure the most effective operations.
  • Highlights:
  • Provide functional production support for HR applications, HR Reporting, developing functional specifications for applications development and/or modification, conducting work flow analyses, evaluating systems changes required to support HR functions and for designing & implementing test plans to validate those changes.
  • Recommend, test, train, document, implement and plan for improvements, enhancements, and new applications to various systems.
  • Collaborate with users to develop, maintain and distribute custom queries.
  • Develop and provide timely delivery of accurate reports using PeopleSoft Query tool and other reporting tools.
  • Document and analyze test results and partnered with IT to implement solution.
  • Research, analyze and recommend solutions to various HR automation issues to improve the efficiency of HR Operations.
  • Responsible for maintaining security permission lists and roles.
  • Assist the HRIS Manager with HR projects as assigned.
  • Consult with technical team on all suggested changes/enhancements and develops functional specifications documents.
  • Responsible for translating business processes and requirements into system applications.
  • Assist the HRIS Manager with HR projects as assigned.
  • Troubleshoot HRIS issues for end users.

HRIS Analyst

DISCOVERY COMMUNICATIONS, INC.
01.2007 - 01.2012
  • Responsible for supporting and maintaining the organization’s global HR Systems. Provided support of the global SAP HRIS, iCIMS, IQ Navigator and SAP NetWeaver. Functional activities include ad hoc reporting, requirements definition, troubleshooting, training, and HR metrics. Identified proactive approaches using technology to solve business needs. Collaborated with business partners to translate their needs into functional specifications. Worked with IT staff to ensure the effective integration of HR systems with other business applications, as appropriate.
  • Highlights:
  • Maintained the organizational structure and object relationships in SAP. Ensured accuracy of SAP HR master data through routine data audits and validation to identify discrepancies and missing data.
  • Accountable for developing and producing analytics and metrics associated to communicate data and support decision making of the business groups.
  • Completed best practice surveys and statistical requests from the media, industry publications and for internal and external purposes.
  • Provided complete analysis on trends, benchmarks, statistics, and historic comparisons.
  • Participated in all phases of system implementation projects: vendor selection, requirements gathering, coordinating and managing deliverables, developing time lines, and participating in UAT and QA testing.
  • Interacted with IT staff in order to resolve HRIS issues as well as support upgrades, service patches, testing and other technical issues as assigned
  • Participated in planning and execution of upgrades and test cycles, particularly integration and user acceptance testing. Developed test scripts and perform application testing.
  • Managed user documentation and provide end-user training for HR technologies; develop user procedures, guidelines and documentation. Trained employees on SAP processes and functionality.
  • Project lead for annual succession planning review process. Responsible for succession data extracts and project template for succession planning instrument.
  • Built MS Access database for legal department to manage employment agreements. Manage the enhancements and functionality of database.
  • Produced, updated and published monthly global headcount report.
  • Processed personnel action forms into HR information systems including position request forms and job requisitions.

Interim HRIS Manager / HRIS Analyst

WASHINGTON HOSPITAL CENTER
01.2006 - 01.2007
  • Responsible for the support and maintenance of the Lawson HRIS system while maximizing the effectiveness of HR business operations. Analyzed data flows for process improvement opportunities and ensuring data integrity.
  • Highlights:
  • Served as the HRIS technical point of contact, coordinated HRIS software upgrades, testing and other technical projects as assigned.
  • Maintained Human Resources Information System (HRIS) including operations, maintenance, and work processes required to run the system.
  • Managed the processing of personnel actions and functions of the human resources file room; supervised HRIS assistants.
  • Maintained accurate position and staffing information. Worked closely with the department heads and the Finance department to assure accurate staffing and vacancy information.
  • Developed and produced ad hoc and standard reports from the HRIS for end users and other company managers.
  • Developed and regularly ran audit reports to verify accuracy and integrity of system data, initiating corrections as necessary and identifying process/procedure changes to minimize or eliminate data inconsistencies.
  • Administered performance review program to ensure effectiveness, compliance, and equity within the organization. Researched and resolved issues with completion of the assessment tool for respective employee.
  • Managed, tracked and published monthly and quarterly scorecard reports.
  • Designed, developed and ran queries/reports; analyze data, identify trends and create presentations for directors and executive team.

Physician Recruitment Coordinator

MID-ATLANTIC PERMANTE MEDICAL GROUP
01.2004 - 01.2006
  • Responsible for the administration of human resources policies and procedures, specializing in recruitment & selection.
  • Highlights:
  • Supported the recruiting efforts for two senior level physician recruiters including, scheduling interviews, coordinating travel arrangements, candidate tracking, candidate communication, and preparing offer letters and contracts.
  • Managed full cycle recruitment activities for entry level positions, including developing job descriptions, sourcing, screening resumes, conducting interviews, reference checks, salary negotiation and preparing offer letters
  • Partnered with hiring managers to understand business requirements and drive the recruitment process and quality of hiring decisions
  • Placed advertisements in journals and on Internet recruiting sites designed to attract qualified and diverse candidates to our open positions
  • Created and distributed employment-related correspondence; e.g., applications, forms and orientation materials.
  • Responsible for entry, maintenance, and integrity of data in applicant tracking data and producing ad hoc recruiting reports.
  • Responsible for the placement of temporary physicians within the medical centers.
  • Assisted with creation and distribution of statistical reports, regulatory reporting (e.g. Affirmative Action, EEO1, VETS100, etc.) and queries
  • Researched various HR related issues and participated in resolution, as appropriate.
  • Performed special projects including the evaluation of staffing and hiring trends, preparation of turnover reports and HR metrics for management staff.

Human Resources Assistant

ST. JOHNS COMMUNITY SERVICES
01.2004 - 01.2004
  • Responsible for providing administrative duties for busy Human Resources department.
  • Highlights:
  • Responsibilities included: overall office administrative support, file maintenance, preparing correspondence and participating in special projects in support of departmental objectives.
  • Processed new hires, terminations, employee changes, etc. in the HRIS system.
  • Processed new hire offer letter/packages and declination correspondence.
  • Established and maintained employment, health, and benefit records.
  • Responded to questions from branch personnel regarding company policies.

Education

Master of Science - Human Resources Management

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE
Adelphi, MD

Bachelor of Science - Information Systems Management

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE
Adelphi, MD

Skills

  • HRIS Technologies
  • Employment Law/Legal Compliance
  • HR Policies & Procedures
  • Staff Recruitment & Retention
  • HR Program & Project Management
  • Reporting Metrics & Analytics
  • Orientation & On-Boarding
  • Performance & Succession Management
  • Position Management
  • Confidential Record Management
  • Operations management
  • Client relationship management
  • Staff training
  • Transaction processing
  • Cross-functional team coordination
  • Report writing
  • Strong problem solver

Affiliations

  • Society for Human Resource Management (SHRM)
  • Human Resource Association of the National Capital Area

Certification

  • Society for Human Resource Management, Human Resources Generalist, Certificate
  • University of Maryland University College, Human Resources Management, Certificate

OF NOTE (CONTINUED)

  • Computer Skills:
  • HRIS applications: Peoplesoft, SAP, Lawson, UltiPro, Abra
  • MS Office: Word, Excel, PowerPoint, Access, Project, Outlook, Visio
  • Applicant Tracking: Taleo, iCIMS, Position Manager and WebHire
  • Business Intelligence: SAP Business Warehouse (BW), Business Intelligence (BI), SPSS

Timeline

HR Technology Products, Lead Associate

Fannie Mae
01.2013 - Current

HRIS Analyst II

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
01.2012 - 01.2013

HRIS Analyst

DISCOVERY COMMUNICATIONS, INC.
01.2007 - 01.2012

Interim HRIS Manager / HRIS Analyst

WASHINGTON HOSPITAL CENTER
01.2006 - 01.2007

Physician Recruitment Coordinator

MID-ATLANTIC PERMANTE MEDICAL GROUP
01.2004 - 01.2006

Human Resources Assistant

ST. JOHNS COMMUNITY SERVICES
01.2004 - 01.2004

Bachelor of Science - Information Systems Management

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE

Master of Science - Human Resources Management

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE

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Michele Williams