Michele M Barnett
Arnold,MD
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
36
36
years of professional experience
Work History
Anne Arundel County Liquor Board Secretary
Anne Arundel County Liquor Board
04.2023 - Current
- Review Initial Application
- Follow up with licensees to correct and complete applications
- Create content for newsletters to licensee
- Sorting and distributing mail
- Assist in distribution of renewals
- Filing
- Special projects.
- Supported executive leadership with thorough research and analysis on various strategic initiatives presented to the board.
- Developed strong working relationships with key organizational personnel including Executive Administrators, Chairman, Commissioners and Inspectors
- Managed sensitive correspondence among board members while maintaining strict confidentiality of privileged information.
- Improved overall Board satisfaction with administrative process flow through consistently delivering high-quality documentation and support services.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Notified [Number] board members of meetings and kept detailed record of board attendance.
Realtor, Transaction Coordinator and Closing Specialist
Century 21 New Millennium
01.2003 - Current
- Capable of identifying target markets and fostering mutually beneficial relationships with prospective clientele; achievements resulted in over $100M in real estate sales
- Able to manage and qualify customers’ needs by utilizing a variety of CRM programs
- Strong market knowledge of Maryland & DC
- Skilled in performing numerous clerical functions including, contract negotiations, process applications, document creation, report development, data collection and analysis, and replying to customer inquiries in person, phone, social media, email, text, and Zoom
- Works well with team members on behalf of mutual clients to include lenders, title companies, inspectors, and co-op agents
- Able to secure short and long-term relationships before and after sale
- Proven ability to close transactions for residential, investment, commercial sales and rentals, including the sale of newly constructed homes
- Flexible working independently or as a team
- Completed independent coursework in Real Estate and Interior Design
- Named as a Certified Relocation Specialist, and Negotiations, an accomplishment recognized by Cartus
- Mentored and trained new Realtors.
Anne Arundel County Liquor Board Inspector
Anne Arundel County Liquor Board
03.2022 - 04.2023
- Conduct all Liquor Board Inspections of 38 establishments with licensees in a professional and courteous manner and in compliance with the A.A
- Ethics Commission Rules & Regulations
- Attend all scheduled meetings
- This includes monthly hearings of the Board, training meetings, conferences, academies, and any other gathering deemed necessary, whether in person or remotely, as required
- Make in-person, unannounced routine inspections and/or follow-up inspections of all assigned establishments at various times throughout the year, as directed by the Chief Inspector, and record any and all such interactions utilizing devices and software provided by the Liquor Board
- Special inspection (s) of establishment (s) for complaints, noise, over serving, overcrowding, loud noises, parking lot activities, etc., as may be required by the Board
- Service of hearing summons as requested
- Hearing sign posting confirmation, confirming whether such signs have been posted in accordance with the Rules and Regulations
- Notify the Liquor Board via written report of any changes in ownership, management, or trade name of any establishment, or any major alterations of any establishment
- Any other duties the Board of License Commissioners deem necessary to complete the mission of the Liquor Board.
Concierge, Waitress and Bartender
Metropolitan Grill
01.1989 - 01.2003
- Experienced serving in various capacities that focus primarily on service and delivery and customer care
- Setting up sections and completing pre-shift side-work to ensure restaurant was fully stocked for business
- Maintaining specials, daily menu, wine and spirits knowledge
- Describe menu items and advise based on Guest wishes
- Strong knowledge of POS systems
- Ensure products are delivered and served to the specification of customers and with a smile
- Accurate accounting of Guest check to include handling cash, credit cards and gift certificates
- Perform closing side-work in preparation for the next shift
- Expertly handle high volume shifts while prioritizing tasks in several 150+ seat restaurants
- Trained dozens of waiters and managerial personnel
- Steadily received recognition and testimonials by management and clients for consistent delivery of superior customer service to a diverse population including staff at all levels and clients of all ranges
- Strong critical thinking and problem-solving skills to resolve Guest needs, and concerns
- Acclimate Guest to hotel and surrounding areas and maintain local area knowledge to recommend and refer
- Expert Multitasker, handling travel arrangements, reservations and Guest accommodations.
Education
English & Theatre
University of Maryland Baltimore County
Baltimore CountySkills
- Strong organizational skills
- Data Entry
- Database Research
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Decision-Making
- Relationship Building
- Microsoft Office
- Professional and mature
- Staff Training
- Written Communication
- Administrative Support
- Social media knowledge
- Mail handling
- Filing and data archiving
- Telephone Etiquette
- File Maintenance
- Appointment Setting
- Correspondence and Memo drafting
- Visitor Greeting
- Multi-line phone proficiency
- Social Perception
- Mail Management
Keyareasofknowledgeexpertise
- Investment Properties
- Customer Service
- Contracts & County Addendums
- Sales Presentations
- Organization
- Time & Project Management
- Negotiations
- Task Prioritization
- Critical Thinking
- Training & Development
- Applications
- Marketing
- Microsoft Office Suite
- Social Media Savvy
- Multitasking
- Contact Relations Management
Educationmembershipsawards
Completed Courses, Theater and English, University of Maryland Baltimore County, Completed Courses, Hospitality Management, Anne Arundel Community College, Former Member, Screen Actors Guild (SAG), National Association of Realtors, Maryland Association of Realtors, Anne Arundel County Association of Realtors
Profileofqualifications
Over 30 years combined in service and sales. Adept at working to achieve objectives in both individual and cross-functional team capacities. Skilled in thriving in high-pressure and time-sensitive environments that demand strong attention to detail. Excellent at communication with above average knowledge of industry and markets in real estate and restaurants.
References
References Upon Request
Accomplishments
- Collaborated with Administrative Staff in the development of State Wide Licensing fees for purposes of presentation for legislation.
- Achieved high success rate in One Day Liquor License Pick-Ups through effectively following up with applicants and creating a tracking system.
- Documented and resolved high rate of non renewals which led to lower rates of Licensees risking the loss of their license or high penalty fees.
Affiliations
- National Association of Realtor
- Maryland Associaton of Realtors
- Greater Baltimore Board of Realtors
Timeline
Anne Arundel County Liquor Board Secretary
Anne Arundel County Liquor Board
04.2023 - Current
Anne Arundel County Liquor Board Inspector
Anne Arundel County Liquor Board
03.2022 - 04.2023
Realtor, Transaction Coordinator and Closing Specialist
Century 21 New Millennium
01.2003 - Current
Concierge, Waitress and Bartender
Metropolitan Grill
01.1989 - 01.2003
English & Theatre
University of Maryland Baltimore County
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