Michell Ratcliffe
Ft. Washington
Summary
Experienced Operations Leader with 15+ years of expertise managing high-performing teams, streamlining daily operations, and improving profitability in food service, logistics-adjacent, and customer-focused industries. Proven ability to lead multi-site teams, oversee million-dollar budgets, and launch successful entrepreneurial ventures. Currently seeking a full-time Operations Manager role within warehousing, facilities, or hospitality that values strategic thinking, leadership, and client success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Founder & Director of Operations
Olive Grey and Company
10.2015 - Current
- Built and managed a multi-faceted company offering premium corporate gifting and catering services (Olive Gift Co
- And Olive Grey Kitchen)
- Oversee supply chain, inventory control, staff management, and client fulfillment for national-level clients
- Coordinate logistics for high-volume orders (100+ units), ensuring timely production and delivery
- Maintained client relationships and led team development across sales, marketing, and customer service
- Successfully scaled a one-woman startup into a warehouse-based operation serving major sectors including HR, real estate, and hospitality
Food Service Manager / Chef Manager
Hewlett Packard Building
08.2013 - 10.2015
- Managed a $600K annual operation with 6 FTEs and a catering team
- Oversaw P&L, safety standards, and purchasing, exceeding budgeted sales by 25%
General Manager
NIH / Compass Group
02.2012 - 08.2013
- Directed day-to-day operations at a federal building with $2.5M in annual revenue
- Led a team of 10 employees including an Executive Chef
Director of Operations - Campus Dining
Bon Appétit / Compass
01.2011 - 01.2012
- Oversaw dining services for the university and high school campuses
- Managed a $5.5M operation and 7 direct reports
Food Service Manager
Eurest Dining Services / Compass
02.2010 - 01.2011
- Directed daily café operations, managing P&L of $1.5M
- Trained staff and introduced service enhancements to streamline workflow
Food Service Manager
Eurest / Compass
12.2008 - 02.2010
- Supervised 13 FTEs, overseeing $2.5M in catering and daily sales
- Boosted profits by 15% by introducing new high-margin items
Food Service Director
Eurest / Compass
06.2006 - 12.2008
- Co-led a $6.5M operation with a 26-person team
- Designed new training programs to increase profitability
Chef Manager
Thompson Hospitality / Compass
10.2005 - 06.2006
- Improved food quality and service standards across 600-meal operations
- Scheduled staff and controlled food cost via intelligent procurement
Education
Food Manager's Certification -
Prince George's Community College
Largo, MDCertificate in Culinary Arts -
Third & Eats Culinary Training Program
Washington, DCHigh School Diploma -
Largo, MDSkills
- Operations & Staff Management
- Vendor & Supply Chain Coordination
- Budgeting & Cost Controls
- Client Relations & Customer Service
- Inventory & Fulfillment Oversight
- Strategic Planning & Business Development
Certification
- ServSafe Certified, 2005-2013
- Professional Food Manager Certification
Timeline
Founder & Director of Operations
Olive Grey and Company
10.2015 - Current
Food Service Manager / Chef Manager
Hewlett Packard Building
08.2013 - 10.2015
General Manager
NIH / Compass Group
02.2012 - 08.2013
Director of Operations - Campus Dining
Bon Appétit / Compass
01.2011 - 01.2012
Food Service Manager
Eurest Dining Services / Compass
02.2010 - 01.2011
Food Service Manager
Eurest / Compass
12.2008 - 02.2010
Food Service Director
Eurest / Compass
06.2006 - 12.2008
Chef Manager
Thompson Hospitality / Compass
10.2005 - 06.2006
Certificate in Culinary Arts -
Third & Eats Culinary Training Program
High School Diploma -
Food Manager's Certification -
Prince George's Community College
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