Michelle Babcock
Olney,MD
Summary
Respected healthcare leader with extensive experience leading programs, staff, and projects in the post-acute care space. Proven capabilities in collaborating on the design and redesign of healthcare services and in developing innovative strategies for complex healthcare problems. Expert knowledge of the post-acute environment, including reimbursement, level of care requirements, and outcomes management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Vice President of Operations, Post Acute Care Services
Adventist HealthCare Rehabilitation
01.2022 - Current
- Financial and operational leader for multiple service lines within the post-acute care continuum
- Subject matter expert: post-acute reimbursement, CMS rules/regulations, and industry trends impacting rehabilitation services
- Oversight of new business development and program expansion, collaborating with stakeholders across the organization to demonstrate return on investment and clinical effectiveness. E
- Executive Sponsor for Equity, Diversity, and Inclusion programs
Director, Outpatient Therapy
Adventist HealthCare Rehabilitation
01.2020 - 12.2021
- Operations and financial leader for outpatient service line, including cardiac rehabilitation, physical, occupational, and speech therapies, sports performance services and athletic training
- Introduced expanded quality and outcomes metrics, improved productivity measures, and strategically aligned goals to improve understanding of patient experience and operational capacity in the rehabilitation environment
- Successfully launched a telehealth program in response to the COVID-19 pandemic, collaborating effectively with IT, Compliance, Patient Financial Services and other critical stakeholders.
Rehabilitation Practice Consultant
Kaiser Foundation Health Plan of the Mid-Atlantic States
07.2013 - 02.2020
- Internal consultant for a 13-site multidisciplinary rehabilitation program within an integrated health care model
- Instrumental in the development of a region-wide staffing model and quality benchmarking program
- In collaboration with the Kaiser Federation and Information Technology leadership, implemented an EMR-integrated home exercise program and synchronous tele-rehabilitation services for physical, occupational, and speech therapy
- Successfully proposed and implemented physical program expansions through demonstrating cost effectiveness and value of rehabilitation services
- Collaborated with the MidAtlantic Permanente Physicians Group to design and implement CMS compliant screening processes for Medicare recipients and orthopedics best practices (including same day/next day discharge Total Joint Replacement program)
Director of Physical Therapy
Allied Services Integrated Health System, Heinz Inpatient Acute Rehabilitation
01.2009 - 07.2013
- Responsible for the clinical operations and financial performance of a multi-setting department (Inpatient Acute Rehabilitation and Skilled Nursing, totaling over 120 beds)
- Key contributor to successful CARF, Joint Commission and Department of Health surveys
- CARF Stroke Program Coordinator
- IRF-PAI coordinator/trainer/auditor
- Project Team Leader – EMR implementation (Cerner)
- Subject matter expert – UDSmr/UDS Pro, IRF-PPS, stroke/brain injury rehabilitation.
Director
NovaCare Outpatient Rehabilitation
01.2008 - 01.2009
- Clinic expansion project management including clinic design, build, marketing, and operations
- Responsible for successful clinical and financial performance through referral relationship development and successful navigation of CMS and private payor requirements
- Provided Physical Therapy services including orthopedic, geriatric and neurologic populations – pediatric through geriatric.
Director of Rehabilitation
Kindred Healthcare Long Term Acute Care Hospital
01.2005 - 01.2008
- Administrator for a multidisciplinary team of therapists in long term acute care and skilled nursing facilities
- Multi-site responsibilities due to expansion in the Northeastern PA/Wayne, NJ areas
- Responsible for staff development and training in multiple locations nationwide.
Education
Master of Health Administration -
Walden University
Minneapolis, MN2021
Master of Physical Therapy -
University of Scranton
Scranton, PA1997
Bachelor of Science Degree in Health Sciences -
University of Scranton
Scranton, PA1996
Skills
- Process redesign and change management
- Staff development and training
- Program strategy development
- Person centered care model development
- Budgeting and Pro Forma development
- Revenue optimization in post acute environment
- Capital spending priority development
Advanced Certifications And Licenses
- Maryland Physical Therapist License
- Virginia Physical Therapist License
- American Board of Physical Therapy Specialties, Neurologic Clinical Specialist 2002, 2012, Emeritus 2022
- Certified Practitioner Human Centered Design, 2018
References Available Upon Request
True
Selected Achievements
- Implementation and rapid iteration of telehealth services to shift model of care upon COVID pandemic
- Revenue optimization through intelligent data use and report redesign
Certification
- Licensed Physical Therapist, Maryland
- Six Sigma White, Green Belt, 2021
- American Board of Physical Therapy Specialties Neurologic Clinical Specialist 2002-2022, Emeritus 2022
- Human Center Design Practitioner and Facilitator, 2018
- IBM Design Thinking Practitioner and Advocate
Timeline
Associate Vice President of Operations, Post Acute Care Services
Adventist HealthCare Rehabilitation
01.2022 - Current
Director, Outpatient Therapy
Adventist HealthCare Rehabilitation
01.2020 - 12.2021
Rehabilitation Practice Consultant
Kaiser Foundation Health Plan of the Mid-Atlantic States
07.2013 - 02.2020
Director of Physical Therapy
Allied Services Integrated Health System, Heinz Inpatient Acute Rehabilitation
01.2009 - 07.2013
Director
NovaCare Outpatient Rehabilitation
01.2008 - 01.2009
Director of Rehabilitation
Kindred Healthcare Long Term Acute Care Hospital
01.2005 - 01.2008
Master of Health Administration -
Walden University
Master of Physical Therapy -
University of Scranton
Bachelor of Science Degree in Health Sciences -
University of Scranton
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