Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Carpenter

California

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Stay At Home Mom

My Children
07.2012 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Service Provider

Wildewood BBQ
02.2023 - 12.2024
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Established consistent standards for presentation across all dishes served at the establishment.
  • Collaborated with chefs to develop creative, seasonal menu offerings that attracted new patrons.
  • Enhanced customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
  • Optimized food preparation processes, increasing speed of service without compromising taste or presentation.
  • Handled customer inquiries professionally, resolving issues promptly to ensure repeat business.
  • Increased overall sales through effective upselling strategies and attentive customer care.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Developed and maintained positive relationships with customers to enhance service.

Sales Associate

Pier 1 Imports
02.2010 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Front End Supervisor

Michaels Arts and Crafts
02.2009 - 01.2010
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Sales Associate

Nati's Unique Boutique
02.2008 - 01.2009
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Learned duties for various positions and provided backup at key times.

Barista Manager

Mountain Mudd
02.2003 - 01.2008
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
  • Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
  • Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
  • Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Collaborated with other managers to develop best practices for store operations and employee development.
  • Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Sales Associate

Jacob's Well Bookstore
01.2002 - 01.2003
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Great Mills High School
Great Mills, MD
05-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking

Timeline

Service Provider

Wildewood BBQ
02.2023 - 12.2024

Stay At Home Mom

My Children
07.2012 - Current

Sales Associate

Pier 1 Imports
02.2010 - 06.2012

Front End Supervisor

Michaels Arts and Crafts
02.2009 - 01.2010

Sales Associate

Nati's Unique Boutique
02.2008 - 01.2009

Barista Manager

Mountain Mudd
02.2003 - 01.2008

Sales Associate

Jacob's Well Bookstore
01.2002 - 01.2003

Great Mills High School

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Michelle Carpenter