Michelle Donohue
Baltimore
Summary
Dynamic Senior Business Analyst with a proven track record at Ulta Beauty, excelling in stakeholder management and strategic planning. Spearheaded in-store experimentation projects. Expert in project management and conflict resolution, fostering cross-functional team collaboration and continuous process improvement.
Overview
30
30
years of professional experience
Work History
Senior Business Analyst
Ulta Beauty
Innovation Success
04.2022 - 01.2025
- Analyzed business processes by conducting stakeholder interviews and gathering requirements.
- Lead as Project Manager for several high profile projects such as, LUUM Robotic Lash Extensions, 10Beauty Robotic Manicures, and FitSkin.
- Developed comprehensive project plans for successful implementation of in-store experimentation.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Business Analyst
Ulta Beauty
Digital Innovation
04.2021 - 04.2022
- Managed stakeholder expectations through clear communication, increasing project buy-in and support.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Regional Business and Events Manager
Ulta Beauty
Mid-Atlantic And South Central Regions
07.2015 - 01.2021
- Supported Regional Vice-President with analytics to increase sales
- Coordinated, planned and executed in-store events for up to 300 stores per year
- Lead, planned and executed Ulta Beauty's National Event In A Box program for over 1200 stores
- Added 3 million dollars in incremental sales to the region annually through event execution
- Achieved sales goal every year with over sixty brands for the region, 116% and 120% to goal the last two years in role.
- Lead brand relationships through hosting bi-annual meetings for RVP/DM and brand leaders
- Regional travel to conduct market visits with District Managers for business development
- Coordinated, planned and lead business acumen training for the region
- Conducted on-boarding for District Managers and additional field leaders
- Collaborated with brands, Regional Vice-President, and District Managers to accomplish shared sales objectives and meet long-term goals.
- Managed special events with practiced eye for important details such as vendor support, marketing, inventory needs, store and guest expectations
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
General Manager / Business Market Trainer
Ulta Beauty
White Marsh, MD
09.2010 - 07.2015
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team performance
- Managed budget implementations, employee reviews, training, and schedules
- Developed and implemented strategies to increase sales and profitability. In five years grew the business from 3 to 5 million
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Ann Taylor Loft
Towson, MD
08.2006 - 09.2010
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager / District Trainer
The Childrens's Place
White Marsh, MD
09.2002 - 08.2006
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
Co-Manager
The Children's Place
Hanover, MD
09.2000 - 09.2002
- Opened the first big box retail location for The Children's Place
- Conducted assessments of existing procedures for enhanced efficiency.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Support the international expansion into Canada
Store Manager
The Limited
Baltimore, MD
06.1995 - 09.2002
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD05-1995
Skills
- Project Management
- Requirements gathering
- Agile methodology
- Stakeholder management
- Operations Management
- Conflict Resolution
- Process development
- Operations analysis
Timeline
Senior Business Analyst
Ulta Beauty
04.2022 - 01.2025
Business Analyst
Ulta Beauty
04.2021 - 04.2022
Regional Business and Events Manager
Ulta Beauty
07.2015 - 01.2021
General Manager / Business Market Trainer
Ulta Beauty
09.2010 - 07.2015
Store Manager
Ann Taylor Loft
08.2006 - 09.2010
Store Manager / District Trainer
The Childrens's Place
09.2002 - 08.2006
Co-Manager
The Children's Place
09.2000 - 09.2002
Store Manager
The Limited
06.1995 - 09.2002
High School Diploma -
Sparrows Point High School