Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Donohue

Baltimore

Summary

Dynamic Senior Business Analyst with a proven track record at Ulta Beauty, excelling in stakeholder management and strategic planning. Spearheaded in-store experimentation projects. Expert in project management and conflict resolution, fostering cross-functional team collaboration and continuous process improvement.

Overview

30
30
years of professional experience

Work History

Senior Business Analyst

Ulta Beauty
04.2022 - 01.2025
  • Analyzed business processes by conducting stakeholder interviews and gathering requirements.
  • Lead as Project Manager for several high profile projects such as, LUUM Robotic Lash Extensions, 10Beauty Robotic Manicures, and FitSkin.
  • Developed comprehensive project plans for successful implementation of in-store experimentation.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.

Business Analyst

Ulta Beauty
04.2021 - 04.2022
  • Managed stakeholder expectations through clear communication, increasing project buy-in and support.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Regional Business and Events Manager

Ulta Beauty
07.2015 - 01.2021
  • Supported Regional Vice-President with analytics to increase sales
  • Coordinated, planned and executed in-store events for up to 300 stores per year
  • Lead, planned and executed Ulta Beauty's National Event In A Box program for over 1200 stores
  • Added 3 million dollars in incremental sales to the region annually through event execution
  • Achieved sales goal every year with over sixty brands for the region, 116% and 120% to goal the last two years in role.
  • Lead brand relationships through hosting bi-annual meetings for RVP/DM and brand leaders
  • Regional travel to conduct market visits with District Managers for business development
  • Coordinated, planned and lead business acumen training for the region
  • Conducted on-boarding for District Managers and additional field leaders
  • Collaborated with brands, Regional Vice-President, and District Managers to accomplish shared sales objectives and meet long-term goals.
  • Managed special events with practiced eye for important details such as vendor support, marketing, inventory needs, store and guest expectations
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.

General Manager / Business Market Trainer

Ulta Beauty
09.2010 - 07.2015
  • Streamlined operational processes by implementing best practices.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Fostered a culture of accountability for improved team performance
  • Managed budget implementations, employee reviews, training, and schedules
  • Developed and implemented strategies to increase sales and profitability. In five years grew the business from 3 to 5 million
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Store Manager

Ann Taylor Loft
08.2006 - 09.2010
  • Established a welcoming atmosphere to encourage repeat business.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Store Manager / District Trainer

The Childrens's Place
09.2002 - 08.2006
  • Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
  • Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
  • Developed and executed district-wide training programs for store managers, improving overall management skills within the region.

Co-Manager

The Children's Place
09.2000 - 09.2002
  • Opened the first big box retail location for The Children's Place
  • Conducted assessments of existing procedures for enhanced efficiency.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Support the international expansion into Canada

Store Manager

The Limited
06.1995 - 09.2002
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

High School Diploma -

Sparrows Point High School
Sparrows Point, MD
05-1995

Skills

  • Project Management
  • Requirements gathering
  • Agile methodology
  • Stakeholder management
  • Operations Management
  • Conflict Resolution
  • Process development
  • Operations analysis

Timeline

Senior Business Analyst

Ulta Beauty
04.2022 - 01.2025

Business Analyst

Ulta Beauty
04.2021 - 04.2022

Regional Business and Events Manager

Ulta Beauty
07.2015 - 01.2021

General Manager / Business Market Trainer

Ulta Beauty
09.2010 - 07.2015

Store Manager

Ann Taylor Loft
08.2006 - 09.2010

Store Manager / District Trainer

The Childrens's Place
09.2002 - 08.2006

Co-Manager

The Children's Place
09.2000 - 09.2002

Store Manager

The Limited
06.1995 - 09.2002

High School Diploma -

Sparrows Point High School

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Michelle Donohue