Michelle Peters
Glen Burnie
Summary
Detail-oriented healthcare professional experienced in patient registration and front office operations. Delivers exceptional patient service through effective appointment coordination, patient intake management, and accurate electronic medical record maintenance. Skilled in Epic, known for strong communication abilities and thriving in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front Desk / Patient Intake/Externship
Envision Care Medical Associates
03.2026 - Current
- Welcomed patients, ensuring a professional and friendly check-in experience that set a positive tone for their visit.
- Completed patient intake, verifying demographic and insurance information to maintain accurate and up-to-date medical records.
- Supports front office operations to ensure efficient patient flow and a positive patient experience.
- Schedule follow-up appointments and coordinate daily provider schedules.
- Answered incoming calls, addressed patient inquiries, and efficiently routed messages to the appropriate staff.
- Maintain accurate patient documentation while ensuring HIPAA compliance.
School Bus Driver
Anne Arundel County School System
07.2024 - 06.2026
- Operated school bus safely to transport students to and from school.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Enforced safety rules and regulations to create a secure environment for students.
- Maintained accurate records of routes, schedules, and student counts daily.
- Attended training sessions to stay updated on safety procedures and regulations.
- Collaborated with dispatch to manage route changes and delays efficiently.
Education
Medical Assistant Certification -
Garden State Science and Technology Institute
04-2026
High School Diploma -
Keystone National High School
Skills
- Patient Intake
- Patient registration
- Insurance Verification
- Appointment Scheduling
- Epic EMR
- EMR/EHR systems
- Front Office Operations
- Patient Demographic Updates
- HIPAA Compliance
- Data Entry & Documentation
- Time-of-Service Payment Processing
- Multi-Line Phone Systems
- Microsoft Office
- Customer Service Excellence
- Team organization
- Flexible and adaptable
- Patient Safety Training
Timeline
Front Desk / Patient Intake/Externship
Envision Care Medical Associates
03.2026 - Current
School Bus Driver
Anne Arundel County School System
07.2024 - 06.2026
Medical Assistant Certification -
Garden State Science and Technology Institute
High School Diploma -
Keystone National High School