Michelle Hoyas
Pasadena
Summary
Compassionate, dedicated and adaptable health worker looking to bring several years' experience in the field to a challenging new role. Skilled in community engagement, patient advocacy health, counseling of broad spectrum in mental health and addiction, and program development to address diverse community needs. Excel in communication, empathy, and problem-solving to foster trust, promote wellness within communities, and continuing to help those in need.
Committed Community Liaison eager to leverage many years in community-facing roles to promote safe and thriving community. Passionate and ambitious with drive for furthering team mission.
Overview
7
7
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Community Liaison
Prince Healthcare Services, Inc.
Pasadena
01.2024 - 09.2024
- Established and maintained positive relationships with referral sources within the community
- Collaborated with Case managers and psychiatric NP to ensure appropriate length of services were provided under Medicaid and managed care guidelines
- Acts as a liaison between providers, community resource centers, clients, families, and the community to promote services and provide continuity of care
- Increase the awareness of our PRP services, with organizations, families or individuals that have direct input on referral of patients and develop a steady source of patient referrals
- Including coordinating meetings, education sessions, in-house and community outreach events and other venues to promote our company and attract new clients
- Coordinated health education workshops for diverse community groups and stakeholders.
Rehabilitation/PRP Counselor
Prince Healthcare Services
Pasadena
01.2024 - 09.2024
- Provided valuable resources in the community to clients and assisted them in achieving their individualized Recovery Plans (IRP's)
- Completed DLA-20 Assessments every 3 months for each client
- Provided individual counselling sessions to clients with disabilities, addressing their emotional and psychological needs
- Assisted clients in setting realistic goals for rehabilitation in areas of medical and mental health, social, and education while supporting them in achieving their goals through regular monitoring and encouragement
- Counseled family members of individuals with disabilities, addressed their concerns, fostered understanding, and guided supporting the rehabilitation process
- Implemented evidence-based interventions aimed at improving self-esteem, self-confidence, and overall well-being of clients
WARMS, Detox, and ICF Program Supervisor
Gaudenzia, Inc.
Crownsville
01.2021 - 05.2023
- Monitoring program content, organizing and attending training sessions, and implementing program policies, for the WARMS program funded by a grant from AAC, and Gaudenzia'a programs 3.7D and 3.7
- Provide group and Individual counseling to address substance abuse and mental health issues
- Manage and supervise program staff serving as a positive role model
- Create and oversee the development of programming concepts and protocols ensuring program compliance with all relevant regulations and standards including updated COMAR and CARF regulations
- Provide excellent working relationships with the county and other stakeholders while also attending monthly meetings with the county, state, and other stakeholders
- Responsible for all Grant obligations including but not limited to, monthly reports requiring maintaining all data for every client we service per month, complying and preparing for regular audits, providing client success stories, program updates/needs, overcoming barriers, and completing referrals and extension requests when necessary
- Attended all CQI meetings
- Worked closely with the leadership team to collaborate to strive for the effectiveness of our programs and client care
- Developed the training manual for protocol/procedures for the admission team that implemented a smooth intake experience for clients
- Supervised program operations to ensure compliance with organizational standards.
- Coordinated training sessions for new staff to enhance skill development.
- Developed and maintained program documentation for regulatory purposes.
- Facilitated communication between departments to streamline processes and collaboration.
- Implemented best practices to optimize workflow and enhance team productivity.
- Assisted in budgeting and resource allocation for effective program management.
Care Coordinator
Gaudenzia Inc.
Crownsville
10.2020 - 01.2021
- Conducted initial assessments and ongoing evaluations of clients' health status, identifying areas for intervention and improvement
- Responsible for assisting a large population of diverse clients in getting to the next level of care by removing barriers and conducting outreach to ensure the right fit for all clients
- Responsible for developing and maintaining relationships with other services and programs
- These linkages will include but are not limited to treatment, healthcare, employment, legal housing, child welfare, social services, peer support providers, etc
- Managed and maintained accurate and up-to-date client records, documenting care plans, progress notes, and any changes in health status
- Assessed and addressed social determinants of health, connecting clients with community resources, support groups, and social services as needed
- Conducted regular follow-up assessments to track clients' progress, identifying any barriers to adherence and developing strategies for improvement
Mental Health Specialist
Robert A. Pascal Youth & Family Services
Crownsville
05.2020 - 10.2020
- Orient new employees to the building, staff, patients, and policy and procedures upholding CARF standards
- Trained new clinicians and interns in ICAN and Doxy software to prepare them for face-to-face services and telehealth services including all appropriate documentation
- Receive calls from staff on the crisis unit regarding client needs and concerns and provide needed guidance or support
- Receive calls from ODSOS, CRS, or other referral sources regarding potential incoming clients
- Conduct screening with incoming clients and referral sources as per Pascal Crisis Stabilization Center screening procedure
- Supervised a team of 20 staff members, providing guidance and support in delivering high-quality patient care, monitoring their performance, and ensuring they comply with company and safety policies
- Performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shifts
- Process and track IOP authorizations and partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for members to the proper level of care
- Conducted individual and group therapy sessions for youth and families.
- Developed personalized treatment plans based on client assessments and needs.
- Collaborated with multidisciplinary teams to coordinate care and support services.
- Implemented crisis intervention strategies to ensure client safety and well-being.
- Maintained accurate documentation of client progress and treatment outcomes.
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Assessed the need for medication management services based upon client's presenting symptoms.
- Educated clients about healthy lifestyle choices, self-care strategies, and relapse prevention methods.
- Managed caseloads by providing ongoing assessment of client's needs throughout the course of treatment.
- Monitored clients' progress toward meeting their therapeutic goals.
- Delivered individual therapy sessions focusing on symptom reduction and behavior modification techniques.
- Conducted mental health assessments, screenings, and diagnostic evaluations.
Mental Health Intern Clinician
Robert A. Pascal Youth & Family Services
Crownsville
02.2018 - 10.2020
- Responsible for client's Biopsychosocial Assessment, treatment plan, and when necessary, completed comprehensive ASAM to determine the appropriate level of care
- Provided individual and group therapy sessions to clients with various mental health concerns, including anxiety, depression, trauma, and substance abuse
- Conducted comprehensive assessments to determine appropriate treatment plans for clients based on their specific needs and goals
- Utilized evidence-based therapeutic techniques such as cognitive-behaviorial therapy (CBT), dialectical behavior therapy (DBT), and mindfulness practices
- Maintained accurate and confidential client records in compliance with legal and ethical standards
- Developed personalized safety plans for high-risk clients at risk of self-harm or suicide
- Implemented trauma-informed care principles into therapeutic interventions for survivors of abuse or violence
- Delivered culturally sensitive counseling services by adapting therapeutic approaches to meet the unique needs of diverse populations
Education
Masters - Mental Health Counseling
Bowie State University
Bowie, MD 11.2009 - 05/2004
Bachelor of Science - Psychology
Sacred Heart University
Fairfield, CTSkills
- Criminal justice knowledge
- Community Partnerships
- Public speaking events
- Community Networking
- Community resource knowledge
- Life Skills Instruction
- Client Databases
- Case Management
- HIPAA Guidelines
- Healthcare advocacy
- Crisis Intervention
- Conflict Resolution
- Child psychology knowledge
- Clinical psychology
- Addictions and substance abuse
- Performance Improvement
- Strategy implementation
- Performance monitoring
- Training delivery
- Inventory Control
- Workflow Planning
- Staff Training
- Leadership
- Grant compliance
- Ethical standards
- Data Analysis
- Child development knowledge
- Audit Planning
- Internal Auditing
Certification
- Adult/Child/Infant CPR Certification & first aid & AED, 10/01/24, 10/31/26
- Daily Living Assessment (DLA-20), The Daily Living Assessment (DLA) is a tool that contains 20 daily activities that are affected by mental health and disability. This functional assessment helps behavioral health providers determine the measure of an outcome, showing where treatment is needed. The DLA-20 is a product of the National Council for Behavioral Health and MTM services.
Timeline
Community Liaison
Prince Healthcare Services, Inc.
01.2024 - 09.2024
Rehabilitation/PRP Counselor
Prince Healthcare Services
01.2024 - 09.2024
WARMS, Detox, and ICF Program Supervisor
Gaudenzia, Inc.
01.2021 - 05.2023
Care Coordinator
Gaudenzia Inc.
10.2020 - 01.2021
Mental Health Specialist
Robert A. Pascal Youth & Family Services
05.2020 - 10.2020
Mental Health Intern Clinician
Robert A. Pascal Youth & Family Services
02.2018 - 10.2020
Masters - Mental Health Counseling
Bowie State University
11.2009 - 05/2004
Bachelor of Science - Psychology
Sacred Heart University