MICHELLE JONASSON-JONES
FORT WASHINGTON,MD
Summary
Proven professional with more than 20 years progressive responsibility. Extensive experience in Real Estate Sales, Business Development, Marketing and Communications, Performance Management, Training and Development, Human Resources and Customer Relationship Management. Acumen in business process restructuring and reengineering. Demonstrated ability to effectively organize large projects in a short period of time. Exemplary written and oral communication skills, extensive experience in public speaking and program management, and dynamic interpersonal skills from working with a breadth of people from diverse backgrounds.
Overview
31
31
years of professional experience
Work History
Realtor
REDFIN CORPORATION
08.2023 - Current
- Sold 316+ homes and closed over $110 million in residential real estate sales. Provided white-glove service through advanced CRM systems, data analytics, client portals, showing automation, digital marketing, and modern communication tools. Manage transactions from lead generation to closing while delivering a superior level customer experience rooted in responsiveness, transparency, and personalized service. Leveraged technology to streamline processes, increase client satisfaction, and maintain a consistently high Net Promoter Score. Skilled in serving diverse clientele, resolving issues quickly, managing high-pressure timelines, and maintaining 5-star client reviews. Wrote contracts to outline sales and purchases of properties. Maintained connections with clients. Marketed and sold property for clients . Liaised between buyers and sellers to provide positive experiences for both parties. Negotiated, facilitated, and managed real estate transactions. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Conducted comprehensive market analysis to identify opportunities for investors. Superior Service.
Realtor
ROYAL DOMINION REALTY
01.2005 - 08.2023
- Sales Revenue in last 3 years averages over 5 Million a year.
- Top producer of the year- Every year for over a decade
- Licensed in Maryland, DC and Virginia
- Graduate of the Real Estate Institute, GRI Designation
- Past Member of the Institute of luxury Home Marketing and CCIM Class Graduated.
Director of Customer Relationship Management
METROCALL, INC.
04.2002 - 02.2003
- Produced weekly and monthly strategic analysis on key performance indicators for Mid-Atlantic Region and Executive Management.
- Promoted to newly created team by CEO, and reported directly to CEO and COO
- Provided detailed data reports and presentations; including profit and loss analysis for each distribution channel, for $27M region
- Developed and implemented nationwide revenue stabilization measures and customer retention programs that positively impacted revenues and reduced churn each quarter since team was created
- Managed numerous local and nationwide sales and marketing programs and promotions.
METROCALL, INC.
01.1995 - 01.2003
- Seven-year history of employment with outstanding track record. Worked with Executive Management and Board of Directors on day-to-day basis.
- Promoted to a strategic management career path throughout organization
- The second largest wireless data and messaging company in the United States, serving four and a half million customers nationwide.
Director of Strategic and Internet Alliances, Business Development
METROCALL, INC.
05.2000 - 04.2002
- Served as leader of multiple business critical projects for company and senior management, as a trusted resource to consistently execute in a time-intensive and resource deficient environment. Managed a multitude of corporate programs that focused on new products and technology, customer retention, best in class practices and employee retention
- Oversaw project management for all new company product and services launches. Managed contract development and negotiations, nationwide launch logistics, product positioning, marketing, development of training materials, train the trainer sessions, inventory and fulfillment, strategic partner management and analysis and reporting
- Management of Leadership development program for company to identify and develop future managers and leaders for the company
Performance Manager
METROCALL, INC.
01.1998 - 05.2000
- Developed and launched Teaming For Excellence/Total Customer Satisfaction/Six Sigma National Quality Program
- Realized significant cost savings, revenue generation, cycle time improvements and increase in customer service levels across entire organization through the formation of over 20 nationwide cross functional teams each year for 3 years
- Management of entire annual TFE competition showcases for Metrocall - oversaw all logistics, travel, budget, and program details
- Provided direction and support for newly established product lines, developing and delivering training programs for both customer service and sales force of over 1500 people
- Created and managed several executive leadership programs- Developed program content and training and development sessions
Corporate Recruiter
METROCALL, INC.
01.1996 - 01.1998
- Managed all recruiting functions for entire company. Sourced and hired front line through executive management
- Developed and delivered equal employment opportunity and affirmative action programs for field
Human Resources Administrator
METROCALL, INC.
05.1995 - 01.1996
- Managed key national HR programs; drug testing, personnel records, HR policy and procedures, performance reviews, HRIS system, employment verifications, recruiting assistance, federal compliance and OSHA regulations
Education
Business Administration -
University of Winnipeg
Winnipeg, Manitoba, Canada01.1994
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01.1994
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University Cordoba
Cordoba, Spain01.1992
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01.1992
Skills
- Extensive experience in Microsoft office products including; PowerPoint, Excel, Word, Access, Publisher, as well as Windows, Numerous Real Estate Applications, Zoom, and marketing applications and sites needed for my business Skills in Pricing negotiation, Administrative support, Business development, New market research, Database management, Negotiation, Networking and prospecting, Client relations, Relationship building, Sales negotiation, Financial analysis, Social media marketing, Leasing and sales
Timeline
Realtor
REDFIN CORPORATION
08.2023 - Current
Realtor
ROYAL DOMINION REALTY
01.2005 - 08.2023
Director of Customer Relationship Management
METROCALL, INC.
04.2002 - 02.2003
Director of Strategic and Internet Alliances, Business Development
METROCALL, INC.
05.2000 - 04.2002
Performance Manager
METROCALL, INC.
01.1998 - 05.2000
Corporate Recruiter
METROCALL, INC.
01.1996 - 01.1998
Human Resources Administrator
METROCALL, INC.
05.1995 - 01.1996
METROCALL, INC.
01.1995 - 01.2003
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University Cordoba
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Business Administration -
University of Winnipeg