Michelle McGriggs
Laurel
Overview
5
5
years of professional experience
Work History
Custodian
Hollifield Station Elementary
12.2021 - 04.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Customer Service Representative
Capital One
11.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Laurel High School
Laurel MD05-2005
Timeline
Custodian
Hollifield Station Elementary
12.2021 - 04.2023
Customer Service Representative
Capital One
11.2017 - 08.2020
High School Diploma -
Laurel High School
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