Michelle Miranda
Silver Spring
Summary
Highly organized and dedicated administrative professional with over 12 years of experience supporting executives, managing office operations, coordinating complex schedules, and overseeing household and family management responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Administrator
DHHS, OESS
Rockville, MD
03.2026 - Current
- Greet and assist clients in person, by phone, and electronically, providing accurate information regarding programs, services, and application processes
- Collect, review, and organize client documentation while ensuring confidentiality and compliance with privacy regulations
- Monitor front desk workflow, ensuring efficient client check-in/check-out processes
- Perform data entry and maintain records in internal systems with a high level of accuracy
- Address client concerns professionally, de-escalating situations when necessary and providing solutions or referrals
- Manage outlook, Qless and verify insurance
- Maintain office supplies, organize workspaces, and support general administrative operations
Executive Assistant
Technuf, LLC
Rockville, MD
04.2023 - 03.2026
- Serve as a primary liaison to executive leadership, board members, clients and internal technical teams, ensuring clear communication and timely execution priorities
- Manage complex calendars across multiple time zones, coordinating executive meetings, incident- response briefings, board sessions and confidential client calls
- Prepare and edit executive level materials including board decks, risks reports, compliance documentation, contracts and internal communications
- Support cybersecurity operations by coordinating security reviews, audits, vendor assessments, and compliance activities (SOC 2, ISO, HIPAA, PCI-DSS, or familiar frameworks)
- Streamline administrative workflows, improve document processes, and implement systems that enhance executive productivity and organizational efficiency
Administrative Assistant
Total Quality Services
Chevy Chase, MD
10.2015 - 01.2022
- Answer phone calls, directing calls, greeting visitors, managing mail, and keeping the office organized
- Coordinating meetings, managing calendars for CEO, and booking meeting rooms
- Drafting emails, scanning, copying, filing, and preparing work reports
- Ordering office supplies, and in some cases, arranging travel or maintaining equipment
- Updating database and, in specialized roles, handling confidential files or client confidentiality.
Education
High School Diploma - Visual and Performing Arts
Albert Einstein High School
Kensington, MD05.2011
Skills
- Optimized organizational processes to enhance productivity in fast-paced settings
- Led initiatives to improve time management across multiple projects
- Cultivated strong communication channels with vendors for effective collaboration
- Directed problem-solving efforts to mitigate operational challenges
- Supervised property maintenance activities to uphold quality standards
Certification
- Microsoft Office Specialist (MOS)
- Google Workspace Certification
- Certified Administrative Professional (CAP)
LANGUAGES
Fluent in English and Spanish
Timeline
Front Office Administrator
DHHS, OESS
03.2026 - Current
Executive Assistant
Technuf, LLC
04.2023 - 03.2026
Administrative Assistant
Total Quality Services
10.2015 - 01.2022
High School Diploma - Visual and Performing Arts
Albert Einstein High School